Parastesh Ghadiri
Irvine,CA
Summary
Dynamic and accomplished hospitality professional with a strong focus on fostering a positive and welcoming environment. Operates well in both individual and team capacities, leveraging a great work ethic to quickly adapt to different processes and drive company objectives. Dedicated to achieving guest satisfaction and driving revenue growth, I am eager to contribute my leadership skills and industry expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FESTIVAL TEAM: GROUND CONTROL/HEADLINER EXPERIENCE
Insomniac Events
08.2023 - Current
- Facilitated effective communication through two-way radio to all festival zone leaders and departments.
- Assisted distressed festival attendees that needed a helping hand.
- Performed emergency medical calls for attendees in need of medical attention.
- Promoted a culture of safety to headliners when entering the festival.
- Assisted headliners with directional support.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
CORPORATE HR ADMINISTRATOR
Allied Universal Security Services
05.2024 - 07.2024
- Prepared new hire letters, employee contracts, and corporate policies.
- Created offer letters and employment agreements for new hires based on state they reside in.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Tracked all offer letters and employment agreements through smartsheets.
- Effective use of ICIMS for new hire profiles
- Entered new hires into WinTeam by entering personal, tax and pay information.
CORPORATE HR RECEPTIONIST
Allied Universal Security Services
08.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries and sorted out mail to designated departments.
FRONT DESK SUPERVISOR/SALES COORDINATOR
Costa Mesa Marriott
04.2022 - 08.2023
- Proficient in utilizing advanced PMS (Property Management System) computer systems to streamline front office operations and enhance guest services
- Demonstrated expertise in efficiently checking in and checking out an average of 100+ guests per day, including pre-keying large groups with room blocks
- Tracking and monitoring sales performance metrics and generating sales performance reports
- Provided comprehensive training to new team members on front desk procedures, computer systems, and adherence to exceptional customer service standards
- Implemented effective strategies to improve guest satisfaction ratings, leading to enhanced service delivery and increased customer loyalty
- Maintained seamless communication with Sales and Food & Beverage departments, ensuring guest needs were met through effective coordination and timely execution of Banquet Event Orders (BEOs).
LAW OFFICE ASSISTANT
Law Office Of Joseph Bakhos
10.2019 - 03.2020
- Assisted attorneys in writing and proofreading complaints to be ready to be served
- Processed intake of new clients, created client files search and printed reports
- Organized and maintained contacts and calendar
- Answered phone calls and responded to inquiries from clients and attorneys
- Composed and prepared legal documents, such as court pleadings, motions, and contracts
- Maintained client confidentiality when dealing with sensitive information.
HOSTESS
Texas De Brazil
10.2018 - 06.2019
- Took reservations by phone and scheduled them by availability of over 60+ people per night
- Maintained excellent customer service in a high-pressure, high-paced environment
- Monitored guest flow to maximize table usage and minimize wait times
- Engaged with guests to maximize satisfaction with food and service.
PARTY COORDINATOR / SENIOR SUPERVISOR
Pump It Up
02.2017 - 10.2018
- Hosted events exceeding 150 people total each day
- Collaborated with clients to understand their needs and expectations; created custom solutions to meet their objectives
- Coordinated catering services, entertainment acts and decorations as per client's requirements
- Assisted in troubleshooting any issues that arose during the course of an event or post-event responsibilities
- Managed staff including training, scheduling and evaluating performance.
Education
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT, EVENT DESIGN AND MANAGEMENT -
University of Nevada
Las Vegas, NevadaSkills
- Sales & Marketing Strategy
- Special Event Planning
- Customer Service
- Communication
- Problem Solving
- Leadership
- Human Resources Information Systems
- Guest Relations
- Event Marketing
- Vendor Relations
Certification
- WORD ESSENTIAL (OFFICE 365)
- EXCEL ESSENTIAL (OFFICE 365)
- POWERPOINT ESSENTIAL (OFFICE 365)
Timeline
CORPORATE HR ADMINISTRATOR
Allied Universal Security Services
05.2024 - 07.2024
FESTIVAL TEAM: GROUND CONTROL/HEADLINER EXPERIENCE
Insomniac Events
08.2023 - Current
CORPORATE HR RECEPTIONIST
Allied Universal Security Services
08.2023 - 05.2024
FRONT DESK SUPERVISOR/SALES COORDINATOR
Costa Mesa Marriott
04.2022 - 08.2023
LAW OFFICE ASSISTANT
Law Office Of Joseph Bakhos
10.2019 - 03.2020
HOSTESS
Texas De Brazil
10.2018 - 06.2019
PARTY COORDINATOR / SENIOR SUPERVISOR
Pump It Up
02.2017 - 10.2018
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT, EVENT DESIGN AND MANAGEMENT -
University of Nevada
- WORD ESSENTIAL (OFFICE 365)
- EXCEL ESSENTIAL (OFFICE 365)
- POWERPOINT ESSENTIAL (OFFICE 365)
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