Parbattie Pooran
New City
Summary
Dynamic operations professional with a proven track record at Apple Bank, excelling in audit compliance and operational accuracy. Recognized for enhancing customer engagement and resolving issues effectively. Skilled in problem-solving and process improvement, I consistently drive efficiency and foster strong customer relationships.
Overview
20
20
years of professional experience
Work History
Asst. Operations Supervisor
Apple Bank
03.2017 - Current
- Perform daily balancing of the branch, tellers, TCR, and ATM.
- Ensure all audit requirements are met in the operations unit.
- Conduct daily report reviews and reconciliations to maintain operational accuracy.
- Informed employees about procedural changes to enhance workflow efficiency.
- Facilitated smooth transitions as branch lead during core conversion.
- Enhanced customer engagement by educating them on new products and promotions.
- Resolved customer complaints by identifying issues and suggesting corrective measures.
Customer Service Rep.
Apple Bank
04.2016 - 02.2017
- Open different types of accounts for customers.
- Recognition for opening the most checking account for 2016 at branch
- Provide all customer related services to customers including ordering checks, statements, etc.
- Build excellent relationship with customers, displaying friendly, attentive service in all interaction.
- Participate in several promotional events for branch goals
Full-Time Teller
Apple Bank
01.2016 - 03.2016
- Perform all duties of a teller while delivering excellent customer service.
Part-Time Teller
Emigrant Bank/Apple Bank
05.2005 - 04.2015
- Executed customer transactions with efficiency at Emigrant Bank and Apple Bank.
Education
Bachelor of Science - Accounting
Bernard Baruch College
NY01.2008
Skills
- Problem solving
- Operational accuracy
- Effective communication
- Audit compliance
- Customer service
- Daily balancing
- Process improvement
Timeline
Asst. Operations Supervisor
Apple Bank
03.2017 - Current
Customer Service Rep.
Apple Bank
04.2016 - 02.2017
Full-Time Teller
Apple Bank
01.2016 - 03.2016
Part-Time Teller
Emigrant Bank/Apple Bank
05.2005 - 04.2015
Bachelor of Science - Accounting
Bernard Baruch College