PAREIS GARDNER
Washington,PA
Summary
Driven Hospitality professional highly skilled in managing departments, reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in hotel systems and the hotel industry.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Springhill Suites Washington
04.2023 - 12.2023
- Reviewed daily front office work and activity reports generated by night audits
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies
- Supported same-day selling procedures to maximize room revenue and property occupancy
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Conducted monthly meetings to create business plans to drive successful monthly business
- Demonstrated strong leadership abilities when delegating tasks among team members during shift changes
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Sales Associate
Remark Acquisitions
10.2022 - 02.2023
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures
- Stayed current on customer trends and requirements
- Used product knowledge for handling objections
- Enticed customers with sales and promotions to boost sales
- Greeted customers warmly and offered assistance
- Developed strong relationships with clients to grow business networks
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
Front Desk Associate
Microtel By Wyndham
06.2022 - 10.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
Internship Student
AC hotel
03.2022 - 06.2022
- Focused on learning new skills and staying updated with industry changes
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Participated in ongoing training to enhance own job skills and knowledge
- Experienced with social media and communications platforms
- Provided efficient and courteous service to customers at all times.
Education
Associate of Science - Hospitality
Pittsburgh Technical College
Oakdale, PA06.2022
Skills
- Professional Relationships
- Problem-Solving Skills
- Event Coordination
- Staff Training
- Hospitality Management
- Hotel Reservation Systems (Sabre and Fosse)
- Time Management
- Constructive Feedback
- Guest Services
Timeline
Front Desk Manager
Springhill Suites Washington
04.2023 - 12.2023
Sales Associate
Remark Acquisitions
10.2022 - 02.2023
Front Desk Associate
Microtel By Wyndham
06.2022 - 10.2022
Internship Student
AC hotel
03.2022 - 06.2022
Associate of Science - Hospitality
Pittsburgh Technical College
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