Michael Paretti
Sachse,TX
Summary
Dynamic Loss Mitigation Supervisor with a proven track record at Carrington Mortgage Services, excelling in team leadership and compliance management. Expert in negotiation strategies and performance monitoring, I consistently achieved high-quality scores while fostering a culture of accountability and professional development. Recognized for enhancing customer trust and operational efficiency during market volatility. Experienced Loss Mitigation Supervisor with solid background in risk management, financial analysis and loan servicing. Demonstrated strengths include leadership, problem-solving skills and the ability to work under pressure. Known for implementing effective loss mitigation strategies that minimize financial risks while adhering to regulatory compliance standards. Have successfully led teams to resolve complex cases, resulting in minimized losses and maintained customer relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Loss Mitigation Supervisor / Department Leader
Carrington Mortgage Services
Plano, TX
01.2014 - 01.2024
- Led a 65+ person customer-facing department, consistently meeting or exceeding performance, quality, and compliance targets.
- Built and managed top-ranked teams, focusing on coaching, accountability, and professional development.
- Served as the escalation authority for complex customer, investor, and regulatory issues-resolving high-risk cases while preserving customer trust.
- Partnered cross-functionally with Product, Compliance, Legal, Data, Sales, and Executive Leadership to improve workflows and customer outcomes.
- Used performance data, call monitoring, and QA insights to improve consistency, reduce rework, and elevate customer experience.
- Developed and implemented training programs, performance plans, and succession strategies to support long-term team success.
- Balanced time across: ~60% people leadership and development, ~30% operational execution and optimization, ~10% escalations and strategic initiatives.
- High retention among top performers
- Strong quality scores across teams
- Consistent delivery during market volatility
- Supervised loss mitigation team to ensure compliance with regulatory guidelines.
- Developed strategies for effective negotiation with borrowers on loan modifications.
- Trained staff on loss mitigation processes and best practices for customer service.
- Reviewed and analyzed financial documents to assess borrower eligibility for relief options.
- Collaborated with internal departments to streamline the loss mitigation workflow.
- Implemented quality control measures to enhance accuracy in loan processing tasks.
- Conducted regular team meetings to discuss case updates and share insights.
- Facilitated communication between borrowers and mortgage servicing teams for resolution.
- Analyzed financial statements, income information, and credit reports of borrowers to assess their ability to qualify for a loan modification or other loss mitigation option.
- Served as a liaison between lenders and servicers and third-party vendors providing services related to loan modifications.
- Negotiated repayment plans with delinquent borrowers that were acceptable to both the borrower and lender.
- Managed a team of Loss Mitigation Specialists responsible for processing applications from distressed borrowers.
- Assisted in developing policies and procedures related to loan modifications and other loss mitigation activities.
- Researched new regulations related to consumer protection laws impacting loss mitigation activities.
- Participated in training sessions related to consumer protection laws, best practices in customer service, and risk management procedures.
- Conducted interviews with borrowers over the phone or in person to discuss their current financial situation and possible options for resolution.
- Collaborated with external agencies such as HUD counselors and housing authorities, when necessary.
- Ensured compliance with applicable federal, state, and local regulations governing loan modifications.
Recovery Supervisor
Ally Financial Inc.
Lewisville, Texas
12.2013 - 01.2016
- Supervised recovery operations for financial accounts and customer interactions.
- Trained staff on effective communication and conflict resolution techniques.
- Managed workflow processes to ensure timely account recoveries and compliance.
Asset Manager
REDC Default Solutions
Plano, Texas
01.2011 - 01.2016
- Managed portfolio of distressed assets to optimize recovery processes.
- Conducted thorough market analysis to assess asset values and opportunities.
- Collaborated with legal teams on foreclosure and bankruptcy proceedings.
- Developed strategies for asset disposition and liquidation planning.
- Oversaw due diligence processes for acquisition of new assets.
- Coordinated property inspections and valuations for accurate reporting.
- Maintained relationships with stakeholders to facilitate asset management activities.
Associate Manager / Supervisor (Promoted)
Chase Home Lending
Multiple Locations
01.2008 - 01.2013
- Promoted rapidly from frontline contributor to Supervisor and then Associate Manager based on performance and leadership impact.
- Led teams responsible for loss mitigation underwriting, customer advocacy, and on-site decisioning.
- Played a key role in National Homeowner Assistance Workshops, traveling nationwide to work face-to-face with homeowners and issue same-day decisions.
- Acted as a liaison between senior leadership and frontline teams, improving communication, timelines, and execution.
- Helped open North Carolina and California operations, training SPOC reps, underwriters, closers, and QC teams.
- Led teams through workforce transitions, including office closures and staff reductions, while maintaining morale, clarity, and productivity.
- Contributed to Washington Mutual portfolio integration, supporting system conversions and continuity of service.
- Thousands of homeowners assisted
- Faster decision timelines
- Improved operational stability during crisis
- Oversaw daily operations for mortgage processing teams.
- Managed compliance with lending regulations and company policies.
- Trained and mentored junior staff on loan origination processes.
- Collaborated with underwriting teams to ensure timely loan approvals.
- Developed training materials for new employees in home lending procedures.
- Analyzed market trends to improve customer service strategies.
- Implemented process improvements to enhance operational efficiency in lending services.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Handled responsibilities successfully in manager's absence.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
Senior Collections Representative (Top Performer)
New Century Mortgage
Santa Ana, CA
01.2004 - 01.2007
- Ranked as a top-performing senior agent, handling the most delinquent and complex accounts.
- Maintained 98%+ quality scores while keeping average handle time under strict targets.
- Negotiated payment arrangements and resolutions while remaining fully compliant with policies and regulations.
- Recognized for handling difficult conversations with empathy, confidence, and results.
- Frequently supported peers and leadership as an informal mentor and go-to problem solver.
- Consistently exceeded performance benchmarks
- Trusted with toughest calls and accounts
Education
MBA -
University of Arizona Global Campus
02-2026
Bachelor of Arts - Operations Management & Analysis
University of Arizona Global Campus
04-2024
Skills
- Customer service
- Team leadership
- Project management
- Data analysis
- Negotiation strategies
- Compliance management
- Conflict resolution
- Performance monitoring
- Training and development
- Loss mitigation strategies
- Default management
- Underwriting
- Debt restructuring
- Loan modification
- Portfolio management
- Policy development
- High-Performance Team Leadership
- Coaching
- Mentorship
- Talent Development
- Executive-Level Communication
- Escalation Management
- De-escalation Management
- Negotiation
- Conflict Resolution
- Data-Driven Performance Management
- Cross-Functional Collaboration
- Regulatory Leadership
- Quality Assurance Leadership
- Process Improvement
- Change Management
Open To
Virtual / Travel
Professional Highlights
- Consistently ranked top performer as an agent with quality scores of 98%+
- Promoted multiple times based on performance, leadership, and results
- Managed and developed high-performing teams of 50-65+ employees
- Led teams through regulatory change, economic volatility, and large-scale transitions
- Selected for national initiatives, cross-functional task forces, and executive-facing roles
- Recognized for balancing empathy, compliance, efficiency, and results
Certification
NMLS License
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$85000/yr - $200000/yrTimeline
Loss Mitigation Supervisor / Department Leader
Carrington Mortgage Services
01.2014 - 01.2024
Recovery Supervisor
Ally Financial Inc.
12.2013 - 01.2016
Asset Manager
REDC Default Solutions
01.2011 - 01.2016
Associate Manager / Supervisor (Promoted)
Chase Home Lending
01.2008 - 01.2013
Senior Collections Representative (Top Performer)
New Century Mortgage
01.2004 - 01.2007
MBA -
University of Arizona Global Campus
Bachelor of Arts - Operations Management & Analysis
University of Arizona Global Campus