Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Parey Reed

Mount Vernon,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Advocate II

Centene, Superior Health Services
09.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative Lead

Verizon
09.2015 - 07.2017
  • Delivered prompt service to prioritize customer needs.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of all interactions with clients, ensuring accurate data collection for future reference.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Mentored junior staff, providing guidance on best practices in customer service.

Assistant Property Manager

Village Square Apartments
04.2013 - 09.2015


  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Posted policies and rules in common areas for tenant review.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.

Front Desk Receptionist

Sherwood Urgent Care
01.2013 - 09.2013
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed all tasks in compliance with company policies and procedures.

Education

High school diploma or GED -

Como Pickon High School
Como, TX
2011

Skills

  • Property Management
  • Medical Terminology
  • Property Leasing
  • Customer service (8 years)
  • Documentation
  • Issue and Complaint Resolution
  • Multi-Line Phone Systems
  • Call Documentation
  • Product Knowledge
  • Conflict Resolution
  • Calm Under Pressure
  • Critical Thinking
  • Technical Support
  • Call Metrics
  • Assertiveness
  • Mentoring abilities
  • Call Management
  • Understanding Customer Needs
  • Customer Service
  • Complaint resolution
  • Remote Office Availability
  • Customer support
  • Windows
  • Office Management
  • Fair Housing Regulations
  • Typing
  • Sales
  • Documentation review
  • Accounts receivable
  • Conflict management

Assessments

  • Customer service, Highly Proficient, 05/01/22, Identifying and resolving common customer issues
  • Call center customer service, Proficient, 05/01/22, Demonstrating customer service skills in a call center setting
  • Customer focus & orientation, Familiar, 05/01/22, Responding to customer situations with sensitivity

Timeline

Customer Service Advocate II

Centene, Superior Health Services
09.2022 - Current

Customer Service Representative Lead

Verizon
09.2015 - 07.2017

Assistant Property Manager

Village Square Apartments
04.2013 - 09.2015

Front Desk Receptionist

Sherwood Urgent Care
01.2013 - 09.2013

High school diploma or GED -

Como Pickon High School

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Parey Reed