Parham Roshandel
Herndon,VA
Summary
Global Affairs graduate with professional experience in financial services, risk assessment, regulatory compliance, research, and client-facing operations. Strong background in analytical reasoning, information synthesis, report writing, and working with sensitive information in highly regulated environments. Academic focus includes international security, geopolitical affairs, terrorism and conflict analysis, and foreign influence. Multilingual professional with native/bilingual Persian and Turkish and elementary proficiency in Arabic, Russian, and French.
Overview
5
5
Languages
8
8
years of professional experience
Work History
Premier Banker
Wells Fargo
08.2023 - 06.2024
- Assisted clients with account management and service inquiries to enhance customer satisfaction.
- Educated customers on banking products and services, promoting financial literacy and informed decision-making.
- Conducted risk assessments to ensure compliance with bank policies and regulations in daily operations.
- Collaborated with team members to streamline processes, improving efficiency in service delivery.
Bank Teller
Wells Fargo
03.2022 - 08.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries regarding products and services, enhancing overall client satisfaction.
- Maintained compliance with federal regulations and bank policies, minimizing risk exposure for the organization.
- Collaborated with team members to streamline operational workflows, improving service delivery times.
PPP Loan Officer
Capital One
01.2020 - 09.2021
- Evaluated borrower creditworthiness and financial profiles to determine loan eligibility.
- Developed customized loan solutions meeting client needs for various financial scenarios.
- Managed loan processing pipeline, ensuring timely approvals and communication with clients.
- Collaborated with underwriters to facilitate risk assessment and streamline approval processes.
Brand Ambassador
Capital One
02.2019 - 01.2020
- Developed and maintained strong relationships with customers to enhance brand loyalty.
- Executed promotional campaigns to increase product awareness and engagement.
- Assisted in training new ambassadors on brand messaging and customer interaction techniques.
- Gathered customer feedback to inform marketing strategies and improve service delivery.
Sales Associate
AT&T
04.2016 - 12.2018
- Drove sales growth through effective customer engagement and personalized service.
- Trained new team members on product knowledge and sales techniques.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
Education
Bachelor of Science - Global Affairs
George Mason University
Fairfax, VA12-2025
Skills
- Research & Intelligence Analysis
- Geopolitical & Security Analysis
- Policy Research & Information Synthesis
- Risk Assessment
- Report Writing & Briefing
- Critical Thinking & Problem Solving
- Confidential Information Handling
- Regulatory Compliance
- Cross-Cultural Communication
- Strategic Analysis
- Operational Prioritization
- Stakeholder & Client Relations
Languages
Persian
Native or Bilingual
Turkish
Native or Bilingual
Arabic
Elementary
Russian
Elementary
French
Elementary
Timeline
Premier Banker
Wells Fargo
08.2023 - 06.2024
Bank Teller
Wells Fargo
03.2022 - 08.2023
PPP Loan Officer
Capital One
01.2020 - 09.2021
Brand Ambassador
Capital One
02.2019 - 01.2020
Sales Associate
AT&T
04.2016 - 12.2018
Bachelor of Science - Global Affairs
George Mason University