Fereba Afzal
Temecula
Summary
Dynamic Senior Patient Coordinator at Pacific Plastic Surgery with a proven track record in optimizing patient flow and enhancing service delivery. Expert in healthcare compliance and billing verification, I excel in fostering strong patient relationships and mentoring teams, ensuring high satisfaction and operational efficiency in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR PATIENT COORDINATOR
Pacific Plastic Surgery
South Carolina
07.2023 - 08.2025
- Acted as the primary liaison between patients, healthcare providers, and insurance companies to ensure seamless care coordination and outstanding patient experiences.
- Managed complex scheduling for multi-specialty appointments, diagnostic testing, surgeries, and follow-up visits, optimizing provider calendars and improving patient flow.
- Performed administrative responsibilities, including patient registration, records management, appointment confirmations, and front-desk operations, ensuring smooth daily office functioning.
- Verified insurance coverage, secured prior authorizations, processed billing documentation, and clearly communicated financial responsibilities and payment options to patients.
- Handled patient billing support activities such as collecting copayments, explaining insurance benefits, assisting with financial counseling, and collaborating with billing departments to resolve claims and account issues.
- Mentored and supported junior Patient Coordinators, leading training sessions and assisting management with administrative workflow improvements to enhance operational efficiency.
- Addressed and resolved escalated patient concerns with professionalism and empathy, contributing to high patient satisfaction scores and positive service outcomes.
- Maintained accurate and timely updates in Electronic Health Records (EHR) systems (e.g., Epic, Athenahealth), ensuring data integrity and full compliance with HIPAA regulations.
- Participated in quality assurance initiatives, recommending process improvements that enhanced patient service delivery, billing accuracy, and office productivity.
- Demonstrated excellent multitasking, organizational, and communication skills in a fast-paced healthcare environment, balancing patient-facing services with administrative and billing responsibilities.
ANALYST
CWU, Inc.
Savannah
01.2017 - 04.2023
- Performed in-depth analysis of foreign language materials, open-source intelligence, and classified information to support national security, law enforcement, and governmental operations.
- Translated, transcribed, and interpreted sensitive documents and communications with exceptional accuracy, preserving critical cultural and contextual meaning.
- Provided real-time linguistic and analytical support during field operations, investigations, interviews, and interagency collaborations.
- Produced detailed intelligence reports, summaries, and briefings for senior officials, using linguistic insights to strengthen operational and strategic decision-making.
- Identified patterns, trends, and emerging threats through expert analysis of foreign language data and multisource intelligence materials.
- Collaborated closely with intelligence analysts, law enforcement officers, field agents, and interagency partners to integrate language findings into comprehensive mission assessments.
- Ensured strict compliance with all classified information handling protocols, cybersecurity guidelines, and agency security standards.
- Supported counterterrorism, counterintelligence, immigration, and cybersecurity missions through specialized linguistic analysis and cultural expertise.
- Maintained operational readiness by participating in language proficiency evaluations, ongoing technical training, and professional development initiatives.
- Provided cultural insights and regional expertise to enhance the accuracy and strategic impact of translations, interpretations, and operational plans.
- Intercepted data to determine relevance to mission requirements
- Participated in analytical meetings and conferences, drafted intelligence product reports, and studied communication codes and foreign languages for effective translation and analysis of intelligence data.
Front Office Manager
Dr. Bijan Pourjamasb, DDS,MSD
Irvine
01.2013 - 12.2017
- Coordinated scheduling and appointment management for dental services.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Supervised front desk staff, providing training on customer service best practices.
- Maintained patient records, ensuring compliance with privacy regulations.
- Resolved patient inquiries and issues promptly and professionally.
- Utilized practice management software for efficient billing and records management.
- Managed daily front office operations, greeting guests and handling communications.
- Performed administrative tasks, including filing paperwork and preparing reports.
- Streamlined front office operations to enhance patient flow and service efficiency.
Skills
- Microsoft Office applications
- Customer service and support
- Data management
- Healthcare compliance
- Patient management
- Billing verification
- Appointment coordination
- Medical terminology
- Case management
- Vendor relations
- Multitasking and organization
Certification
• Certified Nursing Assistant
• CPR Certified
• Certified Phlebotmist
• CPR Certified
• Certified Phlebotmist
Languages
- Dari / Farsi
- Pashto
- Dari / Farsi
- English
Timeline
SENIOR PATIENT COORDINATOR
Pacific Plastic Surgery
07.2023 - 08.2025
ANALYST
CWU, Inc.
01.2017 - 04.2023
Front Office Manager
Dr. Bijan Pourjamasb, DDS,MSD
01.2013 - 12.2017