Paria Habibi
Olney,MD
Summary
Highly skilled and detail-oriented system engineer with 2 years of experience in designing, implementing, and managing complex systems. Collaborative team player with strong communication and problem-solving skills. Committed to delivering high-quality solutions that meet project objectives.
Overview
13
13
years of professional experience
Work History
System Engineering
Advanced Computer Concept
06.2021 - Current
- Proficient in monitoring and maintaining servers through regular status checks, routine maintenance tasks, such as updating drivers as necessary to ensure optimal server performance
- Skilled in the installation, upgrading, and configuration of server software, and management to ensure successful software implementation and maintenance
- Extensive experience in VMware virtualization technologies, including VMware ESXi, vSphere, vCenter, and vRealize Suite
- Strong knowledge of server virtualization concepts, storage technologies.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.
- Managed site permissions effectively, ensuring proper access levels for all users across the organization.
- Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
- Supported end-users through technical assistance when needed; addressed issues promptly.
- Conducted tests to identify issues and make necessary modifications.
Customer relation
Darcars Lexus
11.2016 - 09.2018
- Generated Customer Satisfaction Index (CSI) reports using MS Excel
- Analyzed CSI report and compared the score with other dealership and sent it to managers and colleagues
- Submitted CSI report to Accounting department for calculating bonuses that pays to the dealership at the end of each month
- Communicated with customers Interact with end users in person, via telephone, email, IM/chat, and social tools, to provide technical support
- Follow up with customers to ensure issue has been resolved
- Gaining feedback on the efficiency of the customer service process
- Identified and assessed customers need to achieve satisfaction
- Contributing to team effort by accomplishing related results as needed
- Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
IT Help Desk
ZooXOOZ website Builder CO.
01.2015 - 11.2015
- Collected documentation and images to assist manager for building the website
- Respond to inquiries and requests for assistance from end users via telephone and email
- Analyzed/troubleshoot all levels of desktop, application
- Installed, Image about, Backedup operating systems on various devices
- Generated reports using MS Excel
- Created icons and patterns with illustrator
- Provide real time feedback and performance reviews.
Computer Engineer
JABER Pharmaceuticals
04.2011 - 11.2014
- Provided computer hardware and software setup, repair, upgrading, and troubleshooting
- Processing software’ s and hardware’ s by coordinating user setups
- Installation and upgrades
- Performed add/modify/delete of user profiles and accounts
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
- Assisted users with level 1 printing issues within Relativity
- Monitor logs of user activity to investigate account lockout or suspicious activity
- Serve as the first call for IT related incidents - system crashes, network slowdowns, connectivity problems, Password Resets, Account Lockouts
- Updated and maintained SOPs and other documentation for procedures and processes; updating assigned trouble tickets and equipment databases
- Collected information from callers and ensure that tickets are promptly and accurately documented in the tracking system
- Performed remote troubleshooting through diagnostic techniques and asking pertinent questions
- Followed-up and updated customer status and information in order to minimize the number of open and unsolved tickets
- Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
- Conducted regular audits of existing content and permissions settings to ensure compliance with company policies and industry best practices.
- Enhanced user experience with tailored SharePoint sites, incorporating responsive design and advanced features.
Education
Bachelor of Science in Computer Hardware Engineering -
Azad University
06.2008
Skills
- Hardware Configuration
- Software Install
- Problem Diagnosis
- Phone & online Support
- Hardware: PCs, Laptop, Printer, Modem
- VMware vRealize Suite
- Virtual machine provisioning and management
- Strong troubleshooting and problem-solving abilities
- Microsoft Office
- Sharepoint
- Visio
Additional Information
- Quick learner with exceptional skills
- Strong ability to balance multiple priorities in a high-demand environment
- Ability to work in a multi-task environment, talking to customers while simultaneously accessing a variety of systems for troubleshooting and documentation
Timeline
System Engineering
Advanced Computer Concept
06.2021 - Current
Customer relation
Darcars Lexus
11.2016 - 09.2018
IT Help Desk
ZooXOOZ website Builder CO.
01.2015 - 11.2015
Computer Engineer
JABER Pharmaceuticals
04.2011 - 11.2014
Bachelor of Science in Computer Hardware Engineering -
Azad University
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