PARIJAT SHARMA
Pleasanton,CA
Summary
Technology Services and Customer Success leader with 2 decades career spanning sales, consulting, business development, go-to-market (GTM) strategy, strategic partnerships, customer success strategy, product management, and operations management
• Market Maker: Achieved goals on high-risk initiatives, monetized untapped opportunities, and opened revenue streams by identifying new markets
• Disciplined Operator: Built and led high-caliber cross functional teams to deliver sustained ARR
• Servant Leader: Led and mentored high caliber cross functional teams
Overview
24
24
years of professional experience
Work History
Regional Vice President, Professional Services
Salesforce
02.2020 - Current
- Portfolio: Enterprise software solutions, transformation services, customer success programs | Directs: 22
- Spearhead sales and delivery for transformational enterprise software solutions and services in Public Sector
- Built and scaled book of business from zero to $80M+ in 3 years, exceeding booking targets for 7 quarters
- Recent results: 168% of target FY23, 124% of target FY22, and 116% of target FY21. Over 60% margin delivered.
Sr. Director, Customer Success & Services Ops
Salesforce.Org
10.2016 - 01.2020
- Built and managed Strategy and Operations team to scale Customer Success and Professional Services functions within start up environment
- Executed GTM model whereby Customer Success and Professional Services costs were funded through monetized Services offerings. Delivered $0-$36M in revenue at 40% margin selling to SMB customers
Director, Customer Success Group
Salesforce
09.2013 - 09.2016
- Product managed, launched, and monetized “Mission Critical Success” (Signature) offering from cradle to $70M for customers requiring high reliability, accelerating growth to $100M in revenue over 2.5 years.
Senior Product Manager, Customer Success
Salesforce
07.2010 - 08.2013
- Pioneered bundling of discrete Adoption, Training, and Support modules into “Premier Success” Plans to drive customer retention above 90%, achieve over 35% license growth year over year, streamline operating model and enable rapid scale
Program Manager
Seagate Technology LLC
07.2005 - 06.2010
- As Program Manager in Channel Development & Operations, led a team to build and manage Business tools for over 300 ($2B) Field professionals while improving 5% operational efficiency every year.
- Delivered award winning Seagate Partner Portal serving over 1200 channel partners across 27 countries.
Manager
KPMG Consulting/BearingPoint
10.1999 - 06.2005
Delivered On-time, On-budget CRM Solutions to global customers in High Tech, Health Sciences, Financial Services and Manufacturing Sectors
Skills
- Building new revenue streams
- Organizing for Scale
- People management
- Data driven decision making
- Relationship management
Additional Information
- AWARDS & RECOGNITION , Peak Performers Award (FY22) AMER Sales Friend of Field Award (FY21) Customer Success Trailblazer Award (FY16) Salesforce Customer Success Group, Trailblazer Award for Service Innovation (2015) Customer Success Team Player Award (FY13) Salesforce Customer Hero Award (FY08) Salesforce Customer Success Group, Exceptional Expertise Award Winner (2012) Appy Award, Customer Hero, Dreamforce (2008)
Timeline
Regional Vice President, Professional Services
Salesforce
02.2020 - Current
Sr. Director, Customer Success & Services Ops
Salesforce.Org
10.2016 - 01.2020
Director, Customer Success Group
Salesforce
09.2013 - 09.2016
Senior Product Manager, Customer Success
Salesforce
07.2010 - 08.2013
Program Manager
Seagate Technology LLC
07.2005 - 06.2010
Manager
KPMG Consulting/BearingPoint
10.1999 - 06.2005