PARIKSHIT KALRA

• SENIOR EXECUTIVE – GROWTH & CX TRANSFORMATION STRATEGIES STRATEGIC PROFILE Versatile Senior Leader with an outstanding track record as Global Business Driver, Strategic Thinker, Solution Champion, Master Black Belt, Team Builder and Public Speaker in multinational market spaces. Highly skilled in managing cross-functional teams, operations, transformations, technology deployment, enterprise planning, client relations and organizational streamlining. Widely recognized by executives, industry peers and thought leaders for deep expertise in complex project delivery, C-suite presentations, holistic business plans, resource allocation and navigation of long-term product roadmaps.
• Proficient in collaborating with C-suite executives, internal business partners, client management, consultants and multi-discipline departments in organizing and executing a CX product/solution development roadmap for an organization, a client or a single process
• Adept in building, operationalizing and instutionalizing world class CX with extensive , hands-on experience to design, deliver processes, leveraging technology and motivating people
• Results-oriented, outcome focused, quick build and delivery of profit-building initiatives, product design oversight, transformational platforms, analytics driven, accurate executive reporting ensuring end results
• Strong experience in operations and quality standards, while consulting and educating clients and staff in proactive and realistic business transformation and strategic plans, along with developing revenue forecasts and models.
• Self-motivated to achieve maximum business performance, ensure world-class customer experience, streamline complex operations and meet aggressive growth objectives.
• Multi-award Winner in prospecting for, bidding, negotiating and administering critical solutions and contracts with clients in multiple industry sectors – such as Insurance, Healthcare, Retail, Telecom, High-Tech and others; fully accountable for budgeting, cost controls and “center of excellence” methodologies.
• Diverse abilities in Technology, digital communications, social media, mobile applications, financial solutions and traditional front/ back office operations to add value and expand wallet share.
• Extensive exposure to cross-cultural practices and international business dynamics in India, China, Mexico, UK, Philippines, LATAM and North America through long-term residency and frequent travel.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Operational Excellence
• Product Management
• Digital Solutions
• Automation
• Pre/Post-Sales Support
• Digital Customer Experience
• Business Process Optimization (BPO)
• Strategic Planning
• Data Analytics
• Business Intelligence
• Multisite Operations
• Best Practices
• Target Marketing
• Stakeholder Relations
• Internal Training
• Project Expediting
• Benchmarking
• Product Portfolios
• VIP Relations
• Market Trend Review
• SOW/SLA Formation
• Fiscal Controls
• Public Presentations
• Contract Negotiations
• System Transitions
• Sales Support
• Process Migrations
• Master Black Belt
• Lean Six Sigma
• International Business
• US Permanent Resident

• Project Management Professional (PMP), PMI North India Chapter; Certified Outsourcing Professional, IAOP.
• Intensive training in Lean Six Sigma, Master Black Belt and Black Belt Certification through US and Indian sources.
• Diverse reputation as Thought Leader, Sales Coach and Public Speaker at IAOP, Frost and Sullivan, Execs in the Know and other events.