PARIN GANDHI
Austin,TX
Summary
Hardworking Solutions Engineer dedicated to achieving business objectives by delivering world-class service in technical industry. Established history working in collaborative teams while quickly developing good understanding of new technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Solutions Engineer
Sumo Logic
03.2023 - Current
- Designed and prepared technical presentations and recommended solutions for client issues.
- Maintained communication with internal stakeholders and provided mentorship to processes.
- Coordinated with customers and resolved all technical issues and prepared documents.
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Help clients evaluate the Sumo Logic Observability & Cloud Security Platform
- Partner with sales representatives to identify new sales opportunities as well incremental sales opportunities within existing accounts.
- Partner with local partners to also help identify new sales opportunities as well incremental sales opportunities within existing accounts.
- Provide technical leadership in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
- Take ownership of solution evaluations and Proofs-of-Concept in support of sales opportunities either directly or through channel partners.
- Maintain and continuously develop technical knowledge.
- Share knowledge across the team and continuously develop and enhance personal and team capabilities.
- Provide feedback to Product Management for enhancements needed in the market and also escalation required to resolve the technical issues.
Customer Reliability Engineer
Sysdig
01.2022 - 03.2023
- Supported Sysdig Monitor/Secure users diagnose root cause of issues and neutralize the same via email submitted tickets, live chats and zoom.
- Contributed towards platform improvement by identifying, evaluating and filing feature request ideas and bug reports and kept Sysdig enablement material & KBs up to date by adding new public knowledge base articles along with tracking down and updating older articles.
- Contribute to Customer Success organization's hiring & training efforts.
Technical Support Engineer
Sumo Logic Inc
01.2019 - 12.2021
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Troubleshooting & diagnosing the root cause of complex customer's issue related to sumologic collection deployments in customer's Windows,Linux & kubernetes (GKE,EKS,AKS,Kops) environment..
- Work closely with various engineering teams over escalated issues and provide significant contribution in drafting out RCA reports as requested by premium support customers.
- Coordinating with Product Managers over submitted feature request's developments and being advocate for customer's needs & feedbacks.
Education
Master of Science - MS in Telecommunication & Network Engineering
Southern Methodist University
Dallas, TX12.2018
Skills
- Training Program Development
- Business Planning
- Project Management
- Technical Writing
- AWS,GCP,Azure
- Networking
- Kubernetes
- Security
- Python
- Software Development Life Cycle (SDLC)
- Agile
- Stakeholder Communication
- Technical Requirements
- Testing and Troubleshooting
- Database Management Software
- Agile Methodologies
- MySQL
Certification
Certified Kubernetes Administrator Earned by Linux Foundation
AWS Certified (Cloud Practitioner Foundation) Earned by Amazon
Cisco Certified Network Associate Earned by Cisco Systems
Timeline
Solutions Engineer
Sumo Logic
03.2023 - Current
Customer Reliability Engineer
Sysdig
01.2022 - 03.2023
Technical Support Engineer
Sumo Logic Inc
01.2019 - 12.2021
Master of Science - MS in Telecommunication & Network Engineering
Southern Methodist University
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