PARIS ADAMS
Operations Manager
Chicago,IL
Summary
Advanced Operations Manager experienced in managing multiple media programs across six consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Committed to setting and meeting big picture goals through day-to-day efficiency.
Overview
8
8
years of professional experience
Work History
Lead Member Services Operation Manager
Catholic Order of Foresters
Naperville, IL
03.2019 - Current
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Accomplish operations and organization mission by completing related results as needed
- Successfully gained knowledge and comprehension of term, whole life and universal life products and policies
- Cooperate and share information to agents that lead to adequate details to members about their policy
- Demonstrated favorable results in completing the NSF (Non-sufficient funds) projects that lead to becoming an expert processor in the procedure
- Created monthly goals that helped reach company success
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Social Media and Clinic Manager
Pacific College of Oriental Medicine
Chicago, IL
03.2014 - 03.2019
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
- Maintained expert-level skills in digital platforms such as Instagram, Tik Tok and Metaverse platforms.Carefully selected, developed and retained qualified staff, as well as trained eleven new staff annually
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Cooperated with other health related agencies and organizations in community activities that continue to prosper.
Education
Associate of Science - Business Management
Northeastern Illinois University
Skills
Social Media Management
Online marketing strategies
Business Development
Goal planning
Search engine optimization expertise
Campaign management
Staff Management
Operations leadership
Accomplishments
- Quality Assurance
- Nsured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control
- Financial
- Ompiled inventory lists and worked with vendors for product pricing and special orders
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
- Process Improvement
- Chieved revenue objective by implementing cost-cutting measures.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Lead Member Services Operation Manager
Catholic Order of Foresters
03.2019 - Current
Social Media and Clinic Manager
Pacific College of Oriental Medicine
03.2014 - 03.2019
Associate of Science - Business Management
Northeastern Illinois University