Paris Alcantara
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Iron Cactus
05.2001 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Improved staff retention rates by fostering a supportive work environment.
Assistant General Manager
Serranos
03.1999 - 03.2001
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant General Manager
Ninfas Mexican Restaurants
02.1996 - 03.1999
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
High School Diploma -
Lincoln High School
Los Angeles, CA05.1992
Skills
- Cost Control
- Menu development
- Scheduling and Rostering
- Hiring standards
- Hiring procedures
- Creativity and Innovation
- Production records
- Sales Growth
- Operations Management
Certification
Food Manager Certification
T.A.B.C.
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Food Service
Iron Cactus
05.2001 - Current
Assistant General Manager
Serranos
03.1999 - 03.2001
Assistant General Manager
Ninfas Mexican Restaurants
02.1996 - 03.1999
High School Diploma -
Lincoln High School
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