Paris Andrews

Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Supported year-end closing procedures by preparing adjusting journal entries as needed.
• Implemented a more efficient filing system for financial documents, improving accessibility and organization.

• Led end-to-end integration of Zenoti and Nextech platforms with existing clinic systems across multiple locations.
• Collaborated with cross-functional teams to align EMR functionalities with operational workflows.
• Conducted needs assessments and provided tailored system configurations to meet clinical requirements.
• Developed and executed staff training programs on EMR usage, compliance, and optimization.
• Troubleshoot complex technical issues, ensured data integrity, and enhanced reporting capabilities.
• Partnered with vendors and IT to ensure seamless deployment of updates and integrations.

Maintained thorough documentation of integration projects, system changes, and training outcomes.

• Implement Zenoti software to streamline appointment scheduling and management
• Trained staff in using Zenoti effectively, resulting in improved operational efficiency
• Manage all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities, so that they are in accordance with company standards, policies and procedures.
• Meet and exceed monthly revenue goals set by the Regional and Executive Leadership team
• Monitor clinic goals including revenue, margins, practitioner sales, discounts, budgets, and new/return clients.
• Recruit, retain and develop a high-performing and diverse team
• Support staff growth through 1:1 touch bases and training
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
• Oversee, track, and address all client feedback and share with impacted employees

• Zenoti Subcommittee-Chair

Coordinate the scheduling and transfer of medical devices across six Northern California sites, ensuring timely and intact delivery. Responsible for troubleshooting and resolving device issues upon arrival to maintain operational efficiency and patient care standards.

• Processed documentation of staff onboarding and offboarding
• Maintained staff records and certifications
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Scheduled all spa services and maintained a cohesive spa and resort schedule
• Provide excellent customer care despite extremely high call volumes
• Maintained the resort gift certificate center.