Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Benson-Lewis

Cincinnati,OH

Summary

Customer service professional known for maintaining high standards and results-driven approach in call centers. Skilled in addressing customer inquiries and resolving issues promptly, fostering collaborative team environment. Flexible in adapting to changing demands, consistently reliable, and focused on achieving team goals.

Overview

4
4
years of professional experience

Work History

Global Support Call Center Associate

Delta Airlines
08.2021 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Demonstrated empathy towards customers facing challenges, offering tailored solutions that met their unique needs.
  • Exceeded performance targets with exceptional communication skills and product knowledge.
  • Supported internal frontline workers to best work with and aid in assisting their callers

Pet Sitter

04.2024 - 11.2024
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Prepared food and water following instructions from pet owners.
  • Communicated professionally with pet owners via phone, email, and text.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.

Volunteer

11.2023 - 11.2024
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Represented organization positively and professionally while providing community with much-needed services.

Team Lead

Delta Airlines
09.2023 - 07.2024
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Documented reviews and progress to allow for team members to view regularly to help them stay on a upward track of the goals they are trying to meet and exceed

Education

Bachelor of Arts - Psychology

Indiana Wesleyan University
Marion, IN
02-2026

Skills

  • Positive attitude
  • Honest and trustworthy
  • Punctual and reliable
  • Client communication
  • Schedule management
  • Client privacy management
  • Attention to detail
  • Critical thinking

Timeline

Pet Sitter

04.2024 - 11.2024

Volunteer

11.2023 - 11.2024

Team Lead

Delta Airlines
09.2023 - 07.2024

Global Support Call Center Associate

Delta Airlines
08.2021 - Current

Bachelor of Arts - Psychology

Indiana Wesleyan University

Similar Profiles

CREATE PROFILE
Paris Benson-Lewis