Paris Butler
Calera,Alabama
Summary
Accomplished Shift Supervisor with a proven track record at Walgreens, enhancing pharmacy operations and customer satisfaction through effective staff management and workflow optimization. Skilled in drug inventory control and fostering team collaboration, I significantly improved service quality and efficiency. Expert in conflict resolution, I consistently maintained high levels of customer loyalty and staff retention. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Walgreens
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Developed and implemented new processes and procedures to streamline operations.
Shift Supervisor, Rx
Walgreens
03.2023 - 11.2023
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
- Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Pharmacy Technician
Winn Dixie
02.2022 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Associate of Applied Science - Computer Science And Programming
T.A. Lawson State Community College
Birmingham, AL12.2025
High School Diploma -
Wilcox Central High School
Camden, AL05.2019
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Conflict resolution techniques
- Inventory Management
- Strong verbal and written communication
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Timeline
Shift Supervisor
Walgreens
03.2024 - Current
Shift Supervisor, Rx
Walgreens
03.2023 - 11.2023
Pharmacy Technician
Winn Dixie
02.2022 - 01.2023
Associate of Applied Science - Computer Science And Programming
T.A. Lawson State Community College
High School Diploma -
Wilcox Central High School
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