PARIS CHANELL SHEPHERD
Washington,DC
Summary
Results-driven IT professional with a diverse background in Systems Administration, Lab Engineering, and Helpdesk/Deskside Support. Skilled in managing and troubleshooting IT infrastructures, with hands-on experience in mobile device management (MDM) and VMware vCenter/VMware environments. Strong problem-solving abilities combined with excellent communication skills to deliver exceptional support across multiple technical domains.
Overview
9
9
years of professional experience
Work History
Lab Engineer
Elluminates Software
06.2024 - Current
- Support lab operations, including VMware (VCenter) and NetApp systems.
- Research hardware specifications for DOS Bulk Purchasing Agreements.
- Provide technical support for users and remote troubleshooting.
- Perform software installations and manage system configurations.
- Ensure system availability by monitoring and managing installed systems.
- Create and manage documentation for equipment approval (TRB).
- Utilize remote tools for efficient access to network platforms.
Tier III Hardware Technician
Advanced Technological Solutions
01.2023 - 06.2024
- Diagnose and repair hardware issues; maintain comprehensive documentation.
- Collaborate with cross-functional teams to improve processes.
- Manage hardware inventory and imaging deployment.
- Provide user support and remote troubleshooting.
- Automate imaging processes and software installations.
Lead PWCS Mobility Technician
Prime Technical Services
07.2020 - 01.2023
- Provision mobile devices (iOS, Android, Windows Mobile) for DoD personnel.
- Lead a team, ensuring task efficiency and high-quality operations.
- Connect Apple devices to DoD networks, including Microsoft Outlook 365 and CISCO VPN.
- Troubleshoot mobile carrier issues (voice/data, SMS, MMS, tethering).
- Train new technicians on procedures and device management.
- Activation and/or Deactivation of mobile network services.
System Administrator
Twenty Second Century Technology TSCTI
09.2019 - 06.2020
- Administer encryption tools (BitLocker) and manage PowerShell scripts.
- Support Active Directory (AD) user management and software deployment via SCCM.
- Troubleshoot network connectivity and certificate issues on CACs.
- Oversee system lifecycle replacements for Dell, HP, Samsung, and Microsoft devices.
- Lead deployment teams for machine configuration and enterprise support.
Sr. Desktop Support Technician
SSI Inc
02.2019 - 08.2019
- Install and configure Windows 10 OS on Dell/HP/Microsoft devices.
- Provide support for SES and General officers during hardware/software migrations.
- Resolve issues related to folder redirections, network drives, and printers.
- Support user accounts through Active Roles Server and SCCM.
Desktop Support Technician
AAC
05.2016 - 01.2019
- Install and upgrade hardware/software for user workstations.
- Troubleshoot and resolve issues related to Windows 10 and Outlook setup.
- Support AD account migration and deploy software via SCCM.
- Provide remote support using Dameware and assist with BitLocker recovery.
Support Technician
R. Emmanuel Consulting
12.2015 - 04.2016
- Offer remote troubleshooting and issue resolution for users.
- Monitor and install hardware, software, and network systems.
- Provide consulting and technical support for system performance optimization.
- Install and configure printers/scanners and prevent cybersecurity risks.
Skills
- Windows 10 & 11
- VMware
- NetApp
- Apple Business Manager
- JAMF
- Hardware & Software Installation
- PowerShell
- Remote Desktop
- VPN
- Remote Troubleshooting Tools
- VPN Configuration
- Wireless Services
- SCCM
- Active Directory
- BitLocker
- Dameware
- PuTTY
- 7-Zip
- Mobile Devices
- VCenter
- VSphere
- Imaging Software
- MS Intune
Timeline
Lab Engineer
Elluminates Software
06.2024 - Current
Tier III Hardware Technician
Advanced Technological Solutions
01.2023 - 06.2024
Lead PWCS Mobility Technician
Prime Technical Services
07.2020 - 01.2023
System Administrator
Twenty Second Century Technology TSCTI
09.2019 - 06.2020
Sr. Desktop Support Technician
SSI Inc
02.2019 - 08.2019
Desktop Support Technician
AAC
05.2016 - 01.2019
Support Technician
R. Emmanuel Consulting
12.2015 - 04.2016
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