Paris Chisley
Monroe,LA
Summary
Multifaceted Customer Service Team Lead with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
19
19
years of professional experience
Work History
Customer Service Lead
Fresh Start Credit Recovery
09.2016 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Streamlined support processes by creating user-friendly documentation and resources for customers.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Analyst
JPMorgan Chase
04.2009 - 09.2016
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Reduced risk exposure by conducting comprehensive credit analyses and recommending appropriate actions.
Customer Care Representative ,Customer S. Manager
Kelly Services ,Manpower ,Accent Marketing
03.2005 - 04.2009
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Science - Communications
University of Phoenix
Tempe, AZ01.2018
Skills
- Order Management
- Status Updates
- Telephone Etiquette
- Email Etiquette
- Payment Processing
- Quality Assurance
- Administrative Duties
- Adaptability
- Problem Solving
- Project Management
- Effective Communication
- Product Knowledge
- Interpersonal Skills
- Decision Making
- Multitasking
- Technical Support
- Process Improvement
- Call Flow Maximization
- Research and Analysis
- Customer Complaint Resolution
- Marketing Tools
- Team Training and Development
- Customer Relations
- Cash Handling
- Client Engagement
- Call Center Experience
Timeline
Customer Service Lead
Fresh Start Credit Recovery
09.2016 - Current
Analyst
JPMorgan Chase
04.2009 - 09.2016
Customer Care Representative ,Customer S. Manager
Kelly Services ,Manpower ,Accent Marketing
03.2005 - 04.2009
Bachelor of Science - Communications
University of Phoenix
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