Paris Congo

• Encouraged dignity through assistance in daily activities.
• Monitored patient vitals including temperature, blood pressure, and glucose levels.
• Enhanced hygiene by helping patients with daily grooming needs.
• Boosted patient satisfaction through exceptional service.
• Protected patient information by adhering to HIPAA guidelines.
• Responded to call lights, ensuring patient comfort.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.
• Streamlined call response times for improved customer experience through effective communication techniques.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
• Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
• Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.

Supported the training of over 300 NextGen participants to meet ServiceNOW standards and obtain necessary certifications for junior-level roles.Led mentoring and tutoring sessions and conducted performance reviews to ensure progress and readiness

• Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
• Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
• Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers by answering questions and fulfilling requests.
• Quickly and accurately counted drawers at start and end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.