Paris Ealey
Brooklyn,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Covenant House
01.2013 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Healthcare Customer Service Representative
East New York Center
03.2007 - 06.2012
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Associate of Applied Science - Medical Assistant Certifcate
Ultrasound Diagnostic School
Boys And Girls High School
Brooklyn, NY06.1999
Skills
- Customer Relations
- Stockroom Procedures
- Invoice Preparation and Processing
- Product Organization
- Medical Billing
- Call Transfers
- Medicaid
- Payment Collection
Timeline
Customer Service Representative
Covenant House
01.2013 - 03.2020
Healthcare Customer Service Representative
East New York Center
03.2007 - 06.2012
Associate of Applied Science - Medical Assistant Certifcate
Ultrasound Diagnostic School
Boys And Girls High School
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