Paris Gholston
Houston,TX
Overview
7
7
years of professional experience
Work History
Expansion Operations Partner
Oak Street Health
Chicago, IL
10.2021 - Current
- Provide training and workflow guidance on existing and new standard operating procedures to promote process adherence
- Support the maintenance, enhancement, and dissemination of standard operating procedures to ensure adherence to established protocols
- Lead the setup of facilities for both clinical and service operations, ensuring readiness for center opening
- Manage Office Depot and Oxygen vendor accounts to facilitate the procurement process and ensure timely delivery of supplies for new center setups
- Assist in the recruitment and onboarding process of new Operations Partners, ensuring a smooth transition into their roles within the organization
- Aid in the upkeep of the New Center Activation Staffing Calendar, ensuring accuracy and completeness to facilitate efficient scheduling and resource allocation for new center operations.
Welcome Coordinator
Oak Street Health
Bellwood, IL
07.2018 - 10.2021
- Create and maintain a positive, customer-oriented environment ensuring excellent patient care from registration to check out
- Track inventory and ordered office supplies encouraging cost-effective solutions
- Handle documentation, scheduling and cadence of more than 1,200 patients
- Responsible for scheduling 300 annual physicals per quarter while maintaining a 80% show rate using Excel trackers and patient incentive programs
- Completion of telehealth phone survey with patients during confirmation calls to reach 90% of patient panel through telemedicine during the pandemic
- Handle and resolve patient issues in a professional and empathetic manner to ensure optimal patient satisfaction
- Communicate daily with Practice Manager and physicians about operational issues including , but not limited to productivity, safety, patient satisfaction, and quality
- Coached new employees on administrative procedures, company policies and performance standards
Outreach Associate
Oak Street Health
Chicago, IL
01.2018 - 06.2018
- Planned and led a variety of outreach events in the local community, including health fairs, presentations at senior buildings, and any place where older adults may benefit from OSH services
- Managed all aspects of generating prospective patient leads, from gathering contact information, following up to invite prospective patients to tour Oak Street community centers
- Vetted and reached out to 50 prospects per day via phone or in-person, resulting in 15 new patients per month towards a team target of 75
- Developed strong relationships with community leaders to continue to connect with prospective patients
Community Specialist
Next Level Health
Chicago, IL
03.2017 - 12.2017
- Traveled to the member's residence to complete a Health Risk Survey to support care team efforts to keep every member healthy
- Assisted in coordinating social services for members including referrals to community organizations and assistance with Medicaid recertification
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Education
Bachelor of Science - Interdisciplinary Health
University of Illinois At Urbana-Champaign
Champaign, IL05.2017
Skills
- Problem-solving and critical thinking
- Vendor management
- Leadership and team management
- Staff training and development
- Excellent verbal and written communication
- Talent Recruitment
- Time management and prioritization
- Interdepartmental coordination
Accomplishments
Oaky Value Award- "Paris creates an unmatched patient experience. She handles patient complaints and issues with ease. She has helped create a great culture at Bellwood by planning team outings, onboarding new hires, and always assumes best intentions. Paris is my go-to person, and I often brainstorm ideas or strategies off her given her role as gatekeeper of the clinic." -Nitchka Hurd, Practice Manager
Timeline
Expansion Operations Partner
Oak Street Health
10.2021 - Current
Welcome Coordinator
Oak Street Health
07.2018 - 10.2021
Outreach Associate
Oak Street Health
01.2018 - 06.2018
Community Specialist
Next Level Health
03.2017 - 12.2017
Bachelor of Science - Interdisciplinary Health
University of Illinois At Urbana-Champaign
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Quanza MooringQuanza Mooring
Nurse Practitioner, TeleHealth at Oak Street HealthNurse Practitioner, TeleHealth at Oak Street Health
Jordan GriffinJordan Griffin
Sr. Associate, Managed Care Operations at Oak Street HealthSr. Associate, Managed Care Operations at Oak Street Health
Viola SilvaViola Silva
Outbound Patient Advocate at Oak Street HealthOutbound Patient Advocate at Oak Street Health
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard