Paris Givhan

• Lead the warranty and RMA processes, including customer returns, failure analysis, disposition, and corrective action implementation.

• Serve as the primary point of contact for customer complaints and quality-related issues.

• Conduct root cause investigations using 5-Why, 8D, and corrective action methodologies to resolve product and process nonconformances.

• Manage CAPA activities and verify effectiveness of corrective actions to prevent recurrence.

• Lead customer audits and support external quality system assessments.

• Complete supplier and customer quality questionnaires and support ISO 9001 compliance activities.

• Coordinate and participate in internal and external audits and ensure compliance with quality management system requirements.

• Manage nonconforming material processes and disposition activities through the MRB process.

• Supervise and direct the daily activities of two Quality Technicians and one Supplier Quality team member.

• Develop and implement process improvements to enhance product quality and customer satisfaction.

• Support supplier quality activities and resolution of supplier-related nonconformances.

• Review and maintain work instructions, inspection sheets, and process documentation.

• Utilize SAP ERP system to maintain product traceability through serial numbers, lot numbers, and purchase order records.

• Support PFMEA activities and risk assessment processes.

• Manage training records and support operator competency verification activities.

• Coordinate customer corrective action requests (SCARs) and prepare 8D responses.

• Monitor quality metrics and drive continuous improvement initiatives.

• Ensure compliance with ISO 9001 quality management system requirements.

• Support calibration, document control, and inspection processes.

• Collaborate with Engineering, Manufacturing, and Supply Chain to resolve quality issues and improve process performance.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Collaborated with production staff to establish and meet quality standards
• Completed precise measurements using special tools.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Identified and documented quality discrepancies for management to develop resolutions.
• Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
• Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
• Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
• Performed root cause analysis to identify and resolve defects, improving quality standards.
• Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
• Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
• Updated quality control records and reports.
• Monitored product quality at all stages of production process.
• Provided feedback to production team regarding product quality.
• Trained other workers in inspection and testing procedures.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Performed frequent visual inspections to root out tolerance and compliance issues.
• Inspected outbound shipments and conducted random sampling of product quality.
• Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
• Discarded and rejected products, materials and equipment not conforming with specifications.
• Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
• Identified defects during cyclical checks.
• Documented findings and produced reports to aide management in assessing and correcting quality concerns.
• Utilized gauges, tools and equipment to complete in-depth assessments.
• Reduced defects in production by implementing meticulous inspection processes and protocols.
• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Conducted thorough inspections of automotive components to ensure compliance with quality standards.
• Identified defects and non-conformities, documenting findings for resolution and continuous improvement.