Paris Heber
North Las Vegas
Summary
Versatile professional with extensive experience in customer service and team collaboration. Proven track record of effectively resolving customer complaints and maintaining high service delivery standards. Strong ability to enhance customer satisfaction and foster positive team dynamics.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever
Las Vegas
11.2023 - 03.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Followed company policies to ensure compliance in customer service processes.
- Maintained a positive attitude while handling difficult situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Amazon Fulfillment Center Warehouse Associate
Amazon
Las Vegas
06.2023 - 11.2023
- Scanned packages for inventory tracking using handheld devices.
- Collaborated with team members to meet daily shipping goals.
- Followed safety protocols to minimize risks during operations.
- Maintained cleanliness and organization of the warehouse environment.
- Reported equipment issues promptly to ensure operational efficiency.
- Received deliveries, scanned packages, and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
Crew Member
McDonald's
Las Vegas
07.2021 - 05.2023
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of workstations during shifts.
- Assisted customers with orders and provided excellent service.
- Collaborated with team members to ensure timely food delivery.
- Stocked supplies and ingredients to support kitchen operations.
- Followed safety and sanitation guidelines in food preparation areas.
- Handled cash transactions accurately at the front counter.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
Education
High School Diploma -
Nevada Learning Academy
Las Vegas, NV05-2022
Skills
- Customer service
- Conflict resolution
- Account management
- Inventory tracking
- Compliance procedures
- Customer relationship management
- Food preparation
- Cash handling
- Customer order management
- Safety compliance
- Attention to detail
- Equipment operation
- Cleaning and sanitizing
- Equipment handling
- Package scanning
- Order updating
- Inventory management
- Warehouse safety
References
References available upon request.
Timeline
Customer Service Representative
Foundever
11.2023 - 03.2024
Amazon Fulfillment Center Warehouse Associate
Amazon
06.2023 - 11.2023
Crew Member
McDonald's
07.2021 - 05.2023
High School Diploma -
Nevada Learning Academy
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