Paris Height
Lake Jackson,TX
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
4
4
years of professional experience
Work History
Team Leader
Rack Rooms Shoe Store
Saint Augustine , Florida
2022.09 - 2024.07
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Adhered to established departmental policies and procedures concerning customer service standards, security measures, and money handling protocols.
- Ensured adherence to all closing procedures and policies.
Assistant Manager
Famous Footwear
Saint Augustine , FL
2022.03 - 2022.08
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Baker
Kookaburra Cafe
Saint Augustine , FL
2021.07 - 2022.01
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Inspected finished products before packaging them up for sale.
- Rotated stock as needed to keep freshness intact.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Attended training sessions related to food safety procedures and techniques.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Measured out ingredients accurately to ensure consistent product quality.
Store Clerk
RaceTrac
Saint Augustine , FL
2020.06 - 2020.12
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Ensured compliance with health and safety regulations.
- Processed customer payments accurately and efficiently.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
- Restocked shelves with inventory as needed.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
Education
High School Diploma -
Columbia High School
West Columbia, Tx2019-05
Skills
- Cash Handling
- Team Supervision
- Safety processes and procedures
- Overseeing Daily Activities
- Customer Service and Engagement
- Quality control experience
- Problem-Solving
References
References available upon request.
Timeline
Team Leader
Rack Rooms Shoe Store
2022.09 - 2024.07
Assistant Manager
Famous Footwear
2022.03 - 2022.08
Baker
Kookaburra Cafe
2021.07 - 2022.01
Store Clerk
RaceTrac
2020.06 - 2020.12
High School Diploma -
Columbia High School
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