Paris Hines
Alpharetta
Summary
Results-driven individual with experience in customer experience and team training. Skilled in call control and request management, consistently improving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Fashion Assistant
AKIRA Bijora
Dunwoody
08.2025 - Current
- Assisted in visual merchandising to enhance store displays and product presentation.
- Organized fittings and alterations, ensuring garments met quality standards before display.
- Managed inventory of clothing, accessories, and shoes for shoots.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the checkout area consistently.
- Trained new cashiers on register operations and customer service skills.
- Handled cash, credit, and gift card transactions accurately.
Customer Experience Representative
Cady Studios
Alpharetta
07.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Navigated through computer systems to review information and respond appropriately to callers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Food Service Associate
Chipotle
Johns Creek
09.2023 - 05.2024
- Demonstrated culinary prowess by creating delectable, artfully presented dishes.
- Managed and handled financial transactions at the utmost integrity.
- Assembled and served meals according to specific guest requirements.
- Maintained clean and orderly appearance throughout kitchen and dining.
- Rotated inventory to reduce waste and optimize freshness.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Guest Services Representative
Topgolf
Alpharetta
02.2022 - 03.2023
- Exemplified impeccable professionalism and sophistication in all interactions.
- Directed and executed special events and parties, organized meetings, and successfully booked musicians and big-time celebrities.
- Utilized astute problem-solving abilities to swiftly address any concerns.
- Demonstrated financial acumen, handling transactions, and maintaining accurate records.
- Encouraged customers to provide feedback on their stay experiences.
Education
Bachelors - Criminal Justice
Georgia State University
AtlantaSkills
- Technical Support
- Team training
- Call control
- Escalated Call Handling
- Database research
- Call center experience
- Conflict management
- Request Management
Timeline
Fashion Assistant
AKIRA Bijora
08.2025 - Current
Customer Experience Representative
Cady Studios
07.2024 - Current
Food Service Associate
Chipotle
09.2023 - 05.2024
Guest Services Representative
Topgolf
02.2022 - 03.2023
Bachelors - Criminal Justice
Georgia State University