Paris Jackson
Fort Worth,TX
Summary
Professional with a 10 year strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Associate Customer Success Representative
Wells Fargo
11.2020 - Current
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Described merchandise and explain an operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Checked to ensure that appropriate changes were made to resolve customer problems.
Stock Room Clerk
Variosystems
04.2018 - 11.2020
- I processed parts and put them up in the proper location.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Completed cycle counts and full inventory audits.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Checked numbers manually and used hand-held equipment to locate products.
Collections Representative
Pennymac
10.2017 - 03.2018
- Used probing techniques to determine debtors' reasons for delinquency.
- Resolved challenging situations with friendly but firm strategies.
- Negotiated to collect balance in full.
- Used skip tracing resources to locate debtors and updated information in company system.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Counseled debtors on payment options and arranged installment agreements.
Picker Packer
Amazon Fulfillment
02.2017 - 09.2017
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality EDUCATION assurance goals.
- Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
- Protected materials during transport by correctly assembling boxes and crates.
- Kept records accurate and current by documenting all movements in company system.
Customer Service Representative
Pier 1 Imports
02.2017 - 09.2017
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Assist Customers place orders through the website Shipping Orders/Return /Replace orders Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
- Communicated with vendors regarding back-order availability, future inventory, and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Customer Care Representative
Kohl's Corporation
07.2015 - 01.2016
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Education
High School Diploma - undefined
Fossil Ridge High School
Keller, TX01.2011
Skills
- Report Preparation
- Order Fulfillment Service
- Excellent Troubleshooting Ability
- Exceptionally Computer Literate
- Active Listening
- Conflict Resolution
- All Microsoft Window Versions
- Multitask Oriented
- 10 Years Customer Service
- Data Entry
- Strong Analytical Skills
- Data Verification
Timeline
Associate Customer Success Representative
Wells Fargo
11.2020 - Current
Stock Room Clerk
Variosystems
04.2018 - 11.2020
Collections Representative
Pennymac
10.2017 - 03.2018
Picker Packer
Amazon Fulfillment
02.2017 - 09.2017
Customer Service Representative
Pier 1 Imports
02.2017 - 09.2017
Customer Care Representative
Kohl's Corporation
07.2015 - 01.2016
High School Diploma - undefined
Fossil Ridge High School