Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris LaFleur

Baton Rouge,Louisiana

Summary

Well-organized and knowledgeable employee stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
03.2024 - Current
  • Offered guests information about amenities and local attractions to improve experiences
  • Listened to guests to empathize with concerns, complaints and challenges
  • Verified personal and payment information on guest accounts for accuracy and completeness

Customer Service Lead

Academy Sports & Outdoors
12.2023 - 02.2024
  • Accessed customer accounts to answer questions, update information and process payments
  • Studied company products and services to maintain relevant knowledge and deliver top-notch service
  • Managed cash drawer with accuracy and reconciled discrepancies
  • Answered inbound calls to greet and assist customers with various needs and questions
  • De-escalated customer complaints using specialized communication techniques
  • Resolved product and service issues promptly
  • Returned customer calls and responded to inquiries and complaints

Front Desk Receptionist

Rising Angels Daycare
03.2022 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Cashier

Walgreens
03.2023 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Manager

Bullsye Inc.
02.2021 - 03.2023
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Delegated assignments to meet coverage needs and maintain store standards
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Led training and onboarding programs to assist new hires with meeting targets
  • Performed facility checks to verify cleanliness and client safety

Education

Associate Of Science - Biological Sciences

Baton Rouge Community College
Baton Rouge, LA

High School Diploma -

Madison Preparatory Academy
Baton Rouge, LA
05.2023

No Degree - Dental Assisting

Medical Training College
Baton Rouge, LA
05.2023

Skills

  • Stress Tolerance
  • Interpersonal Skills
  • Communication Skills
  • Quality Assurance
  • Teamwork Skills
  • Adaptability
  • Phone Etiquette
  • Data Entry Accuracy
  • Conflict Resolution

Timeline

Guest Advocate

Target
03.2024 - Current

Customer Service Lead

Academy Sports & Outdoors
12.2023 - 02.2024

Customer Service Cashier

Walgreens
03.2023 - 07.2023

Front Desk Receptionist

Rising Angels Daycare
03.2022 - 12.2023

Manager

Bullsye Inc.
02.2021 - 03.2023

Associate Of Science - Biological Sciences

Baton Rouge Community College

High School Diploma -

Madison Preparatory Academy

No Degree - Dental Assisting

Medical Training College

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Paris LaFleur