RAQUEL MOLLINEAU
Philadelphia
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Assistant Retail Store Manager
Rainbow Shops
02.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted team in achieving service targets by providing timely support to customers.
Youth Group Leader
YMCA of Greater Philadelphia
10.2024 - 02.2025
- Supervised a group of 10-15 children in an after school program setting.
- Ensured compliance with safety regulations while leading activities.
- Maintained accurate records of attendance and program outcomes.
- Organized and set up classrooms in preparation for lessons.
- Assisted students with homework assignments, ensuring comprehension and timely completion.
- Facilitated engaging group activities to promote teamwork and leadership skills among youth participants.
- Developed and implemented educational programs addressing social, emotional, and physical wellness for diverse youth populations.
- Implemented classroom rules and regulations in order to maintain order during class time.
Sales Associate/Key Holder
Lane Bryant
02.2024 - 08.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Placed special orders or called other stores to find desired items.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Maintained up-to-date knowledge of store merchandise and policies.
Behavioral Health Technician
Delta T Group
09.2023 - 01.2024
- Provided tailored support to students managing diverse mental health challenges.
- Fostered effective communication skills by maintaining professional and respectful client engagement.
- Accurately kept detailed documentation of all relevant client information.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Sales Associate/Key Holder
SLA Inc.
06.2023 - 08.2023
- Ensured on-time store operations by handling open and close procedures for three locations.
- Boosted revenue through product knowledge sharing and hitting sales targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized new merchandise with eye-catching displays to drive customer sales.
Guest Service Agent (Seasonal)
Fringe Arts
08.2022 - 06.2023
- Greeted customers and provided assistance with ticket purchases.
- Assisted customers in resolving any issues with tickets or seating.
- Monitored lobby traffic flow during peak hours ensuring lines moved quickly.
- Verified customer identification when necessary for age restricted events.
- Checked system for seat availability and provided customers with available options.
- Maintained accurate records of all transactions including daily sales reports.
- Enhanced data accuracy by verbally confirming information with customers.
After-School Teacher
ESF Inc.
11.2022 - 04.2023
- Plan daily activities
- Assists students with assignments
- Interacts with parents and other staff members to create a safe and fun learning environment for children
- Maintain an organized and clean classroom environment and ensuring students conduct themselves appropriately
- Encourage social, physical, and intellectual growth within children
- Ensure that all school rules, policies, and guidelines are adhered to in the classroom
Sales Associate/Key Holder
Johnston & Murphy
10.2021 - 06.2022
- Protect company assets including accurate inventory and cash management
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
Prestige Beauty Advisor/Key Holder
L'occitane en Provence
09.2019 - 04.2022
- Focus on providing exceptional customer service and building brand awareness through excellent product knowledge communication
- Assist customers with their choices of products
- Develop knowledge of skincare and provide expertise to clients
- Develop strong product knowledge of the entire L'Occitane product line, including True Stories
- Execute merchandising policies and maintains standards
- Maintain all stock inventory replenishment levels as per Company policies and best practice
- Follow all company policies and procedures with regard to POS usage
- Assist with merchandising and window display presentations
- Uses teamwork to assist in providing excellent customer service and maintaining store standards
- Communicates effectively and professionally with all teammates within the store
- Demonstrate products on customers (facials, massages, etc.)
Education
High School Diploma -
Girard Academic Music Program
Philadelphia, Pennsylvania06.2017
Skills
- Time management
- Multitasking
- Customer service and support
- Conflict resolution
- Merchandising and recovery
- Upselling
- Adapt to diverse groups
- Excellent communication skills
- Payment processing
- Reading comprehension skills
- Written and oral communication skills
- Problem-solving skills
- Staff training and development
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Assistant Retail Store Manager
Rainbow Shops
02.2025 - Current
Youth Group Leader
YMCA of Greater Philadelphia
10.2024 - 02.2025
Sales Associate/Key Holder
Lane Bryant
02.2024 - 08.2024
Behavioral Health Technician
Delta T Group
09.2023 - 01.2024
Sales Associate/Key Holder
SLA Inc.
06.2023 - 08.2023
After-School Teacher
ESF Inc.
11.2022 - 04.2023
Guest Service Agent (Seasonal)
Fringe Arts
08.2022 - 06.2023
Sales Associate/Key Holder
Johnston & Murphy
10.2021 - 06.2022
Prestige Beauty Advisor/Key Holder
L'occitane en Provence
09.2019 - 04.2022
High School Diploma -
Girard Academic Music Program
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