Paris Maxwell
Chicago,IL
Summary
As an accomplished professional with a proven track record, I bring a unique blend of creative and strong communication skills to the table. My meticulous attention to detail, coupled with a reputation as a seasoned problem-solver, has consistently contributed to successful outcomes. Whether working independently or collaboratively, I approach situations with a forward-thinking mindset. I am confident that my diverse skill set and dedication will make a valuable contribution to your team
Overview
3
3
years of professional experience
Work History
Customer Account Manager
Home Chef
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Championed collaboration and communication within the team, resulting in a more cohesive approach to account management and broader organizational success.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
- Communicated with approximately 40-60 clients daily to understand needs and explain product value.
- Used Zendesk and Salesforce to keep accurate records of inventory and account notes.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Social Media Manager and Marketer
Brooke Lang Design
12.2022 - 08.2023
- Effectively managed crisis communication during unfavorable situations protecting the company's reputation online.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Grew email subscriber count from 0% to 300% in just 30 days
- Responsible for increased brand visibility and engagement, reaching 31.9%+
- Used various platforms: Sprout, Google Analytics, Meta Business Suite, Visme, Later, and Planoly to track, schedule, and plan
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Trained team members on best practices and platform-specific nuances, elevating overall competency in managing social media accounts.
- Conducted competitor analysis to identify areas of opportunity within the market landscape.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Associate of Arts - Psychology
Governors State University
University Park, United States05.2020
Skills
- Microsoft and Google Workspace
- Competitive Analysis
- File and database management
- Online marketing strategies
- Networking and client relationship building
- CRM proficiency
- Performance and Project Tracking
- Effective Organization
- Project Planning
- Schedule and Campaign Management
- Event Coordination
Timeline
Social Media Manager and Marketer
Brooke Lang Design
12.2022 - 08.2023
Customer Account Manager
Home Chef
08.2021 - Current
Associate of Arts - Psychology
Governors State University
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