Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Middleton

Greenville,NC

Summary

Authorized to work in the US for any employer. Seasoned Account Specialist bringing 7 years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.

Overview

10
10
years of professional experience

Work History

Retail Credit Operations II

Truist Bank
09.2020 - Current
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
  • Assessed credit risk and analyzed financial statements.
  • Collaborated with other teams to identify and mitigate risks impacting organization.
  • Gathered loan documentation for underwriting.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Made decisions and recommendations about extending lines of credit.
  • Investigated and resolved customer disputes related to credit decisions.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
  • Created credit policies, processes and procedures to maintain compliance with banking regulations.

Account Specialist

CenturyLink
12.2018 - 08.2020
  • Interact with customers by telephone.
  • Weekly and monthly retention and sales goals by offering recommendations of products and services to ensure customer satisfaction and customer retention.
  • Processing orders for items listed, but not limited to, new installations, disconnections, moves, adds, long distance carrier changes and other changes in telephone service arrangements.
  • Enters appropriate information accurately via computer terminal, forward documentation to necessary personnel, and follow-up with customer by telephone and/or letter; coordinate service installation with customers and appropriate departments, and other companies as necessary.
  • Respond to customer requests for information regarding accounts, type of services provided, and other inquiries.
  • Conducts, investigates and ensures appropriate resolution has been reached for telephone and e-mail requests and/or complaints from customers.
  • Capitalized on upsell opportunities by offering additional product and service options to customers.
  • Established and enforced sales goals to boost team success.
  • Promoted target products during special promotions through cold and warm calling.
  • Resolved problems by performing both routine and complex account updates.

Lowe's Customer Service Associate

02.2016 - 12.2018
  • Maintain the sales floor.
  • Assist store patrons with exceptional customer service returns of items customers bring back and payments on lowes cardholders.
  • Effectively managed high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls up to 5 or more calls per minute.
  • Addressed and resolved customer product complaints sympathetically and professionally gathered.
  • Verified all required customer information for tracking purpose.
  • Accurately documented researched and resolved customer service issues.

Sales Associate

Citi
04.2015 - 09.2015
  • Engaging in customers suggested fashions.
  • Retrieving merchandise from shelves and backrooms.
  • Operating cash-registers.
  • Accurately documented researched and resolved customer service issues.
  • Managed customer in a fast-paced environment customer service.

Ross

10.2013 - 06.2014
  • Responsible for handling money in the registry, assisting customers finish their purchases politely and courteously was professional and patient when addressing negative customers conducted performance reviews for all customer service representative to reduce resolution time and customer satisfaction rates.

Education

High School Diploma -

Southwest Edgecombe High School
Pinetops, NC

Skills

  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Adheres to customers service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
  • Great communication skill
  • Proficient in math
  • Proficient in Word Excel
  • Call center
  • Cash-registers
  • Customer satisfaction
  • Documentation
  • E-mail
  • Math
  • Excel
  • Money
  • Word
  • Performance reviews
  • Personnel
  • Persuasive
  • Problem-solving
  • Speaker
  • Sales
  • Telephone
  • Type
  • Billing issue resolution
  • Cold calling
  • Sales and marketing
  • Account updating
  • Product and service knowledge
  • Sales closing
  • Oral and Written Communications
  • Financial Statements Expertise
  • Underwriting
  • Risk Assessment
  • Credit Analysis
  • Statement Review
  • Verbal and Written Communication
  • High Risk Account Reviews
  • Loan Documentation
  • Information Verification
  • Credit Programs

Timeline

Retail Credit Operations II

Truist Bank
09.2020 - Current

Account Specialist

CenturyLink
12.2018 - 08.2020

Lowe's Customer Service Associate

02.2016 - 12.2018

Sales Associate

Citi
04.2015 - 09.2015

Ross

10.2013 - 06.2014

High School Diploma -

Southwest Edgecombe High School

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Paris Middleton