Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about Electronic Medical Record charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Clinical Expertise:
Inpatient and Outpatient hospitals, Healthcare Centers, Public Health Centers, Home Health, State Medicaid
Specialty Areas of Practice:
Medical/Surgical, Telemetry, Labor/Delivery, Postpartum, Mother/Baby, School Health, Women's Health, Coronary Care Unit (CCU), and Intensive Care Unit (ICU)
Overview
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Registered Nurse Entrepreneur - How may I be of service?
Work History
Operations Coordinator
Safe Ride Solutions, Inc
Atlanta, Georgia
11.2017 - Current
Ensuring effective processes by supporting sales, marketing, billing, delivery, and customer success including managing business processes, customer support, sales support and/ marketing execution support;
Comfortable with technology, issues/options analysis Develop and foster an appreciation of behavioral management for employees and clients for coordinating the delivery of web-based products and services to all client groups.
Mediated contracts with outside providers to bolster customer service and reduce costs.
Monitored employee productivity and optimized procedures to reduce costs.
Analyst, Senior
Anthem
Atlanta, Georgia
06.2010 - 11.2020
Supports elicitation/development of detailed business requirements for small- to medium-sized innovation solution efforts and Partners within Innovation Portfolio teams collaborating on running rapid experiments on business opportunities and solutions
Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Conducted system analysis and implementation to maintain and improve computer systems.
Discovered root causes of problems and identified appropriate solutions.
Working knowledge of relevant operating systems, program languages databases, and software development fundamentals
Nurse Consultant
North Carolina Department of Health
Raleigh, North Carolina
06.2004 - 07.2010
Consulted and developed policy for State Medicaid Plan providing access to physical and behavioral health care, community alternatives programs and other client services to improve the health and well-being of plan members
Incorporated medical policy, procedural or clinical changes to existing clinical policies.
Utilized clinical experience and knowledge to compose the Cervical Screening Manual, a best-practice manuscript utilized by statewide healthcare professionals.
Researched peer-reviewed medical studies, national journals, and clinical industry resources to support, evaluate and assess clinical policies for appropriateness of care
Revised clinical policies based upon scientific research and best practice standards; conducted clinical research on public health policies and legislation to analyze various policy guidelines for preventative, acute and chronic medical conditions
Conducted clinical policy research, analysis, and formulation of clinical recommendations necessary to prepare reports for a variety of public health projects, programs.
Interpreted clinical policies, procedures, and practices concerning all aspects of medical policy development and collaborated with multidisciplinary clinical teams to review and disseminate clinical guidelines to Plan providers
Reviewed statewide medical records and summarized care for women receiving breast cancer screening services
Evaluated and updated clinical codes, diagnosis, and other provider claims details according to standard industry best practices utilizing several coding systems including International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS)
Clinical Nurse Consultant
US Army Department Of Defense
Hampton, VA
08.1992 - 09.2009
Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
Oversaw admissions and discharges and scheduling of nursing staff.
Supervised team of 12 nurses and 6 clinical nursing assistants.
Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Reviewed charts weekly to complete quality control checks.
Counseled families to improve communication.
Cared for up to 12 patients during night shift and through ventilator management.
Sought opportunities to improve patient care, outcomes and nursing staff performance.
Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
Initiated care plan and actualized appropriate interventions and treatment.
Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
Oversaw training, staffing and education of all nurses and assigned county staff.
Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
Education
MBA - Business Administration
University of Phoenix
05.2001 -
Bachelor of Science - Nursing
East Carolina University
05.2001 -
Legal Nurse Consultant
Kaplan University
05.2001 -
Skills
Preventive health
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Timeline
Operations Coordinator
Safe Ride Solutions, Inc
11.2017 - Current
Analyst, Senior
Anthem
06.2010 - 11.2020
Nurse Consultant
North Carolina Department of Health
06.2004 - 07.2010
MBA - Business Administration
University of Phoenix
05.2001 -
Bachelor of Science - Nursing
East Carolina University
05.2001 -
Legal Nurse Consultant
Kaplan University
05.2001 -
Clinical Nurse Consultant
US Army Department Of Defense
08.1992 - 09.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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