Paris Morales
Phoenix,Arizona
Summary
Proven leader in security and customer service, excelling in policy enforcement and relationship building at LiveNation. Enhanced security, reduced accidents by developing safety policies, and improved customer satisfaction through effective problem-solving. Skilled in event security and team leadership, demonstrating a commitment to excellence and efficiency in high-stress environments. Effective Store Lead skilled in retail merchandising and display creation. Dependable employee with great decision-making skills. Dependable and personable with expertise in team mentoring and customer service.
Overview
2
2
years of professional experience
Work History
Security and Maintenance
LiveNation
05.2022 - Current
- Oversaw inventory control processes, reducing thefts and losses within the organization.
- Enhanced security measures by conducting regular risk assessments and implementing appropriate protocols.
- Developed comprehensive evacuation plans, streamlining emergency responses during critical situations.
- Provided expert guidance in developing workplace safety policies, resulting in decreased accident rates.
Supervisor and Sales Associate
JD Sports
05.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Copper Canyon HighSchool
Phoenix, AZ05.2024
Skills
Event security
Policy Enforcement
Team Leadership
Relationship building and management
Cash Handling
Customer service excellence
Time management skills
Cleaning and sanitizing
Written and verbal communication
Customer Assistance
Merchandise Display
Friendly and Helpful
Languages
Spanish
Professional Working
Timeline
Supervisor and Sales Associate
JD Sports
05.2023 - 10.2024
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 10.2023
Security and Maintenance
LiveNation
05.2022 - Current
High School Diploma -
Copper Canyon HighSchool
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