Summary
Overview
Work History
Education
Skills
Timeline
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Paris Nicholas-Davis

Paris Nicholas-Davis

Fort Worth,TX

Summary

Over 10 year's experience in customer service and in a fast-paced retail environment. A self-motivated and disciplined individual with a strong work ethic and proven track record. Dependable, personable, and dedicated to great customer service. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

13
13
years of professional experience

Work History

Sales and Customer Service Associate

Massage Envy Spa
10.2022 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Increased revenue by cross-selling and upselling products and services.
  • Developed and actualized customer service initiatives to decrease wait times.

Massage Therapist

Cortiva Institute Clinic
01.2022 - 04.2022
  • Internship, while working at another spa.
  • Conduct in-depth consultations, covering aches, medical history, and desired results from treatment sessions
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Analyze and evaluate client’s body and touch response to identify pain points and areas of tension
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Use lotion or oils with a massage modality needed for client’s desired results
  • Prescribe treatment plans through multiple massage sessions

Personnel Assistant

Everlywell Diagnostics
08.2020 - 10.2022
  • Pre-Analytic Personnel, Special Problem Resolutions, Data entry including organizing of patient requisitions, accessioning samples into the laboratory information system and double-checking work for accuracy;
  • Receive specimens, verify types and quantity, accession, sort, process, deliver and store specimens by department
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Assisted with meetings and presentations within company.
  • Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Coordinated employee training programs to improve productivity and performance.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Monitor and process incoming specimens from all sources; identify issues (e.g
  • Incorrect specimen types, missing information) and resolve or forward information in support of timely problem resolution; and
  • Verify and enter patient information, collection and received time/date information
  • Ensure tests ordered are correct as per kit request
  • Develop ability to research test order information on translation tables, computer system, and the directory of services
  • Answer phones and handle incoming/outgoing faxes; and
  • Document and forward all problem requisitions/specimens to the department supervisor or designee
  • Clean and decontaminate department furnishings (phones, counters, floors, etc.) as assigned by supervisors.

Clinical Lab Assistant

Creative Testing Solutions
01.2017 - 08.2020
  • Perform include routine and some specialized testing, recording results and data, cleaning and inventorying equipment, communicating lab and patient information, phlebotomy, specimen processing, and quality control duties
  • Answered customer (other clinics) telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Documented and verified patient information using laboratory information system.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Conducted wide range of laboratory tests and recorded results.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.

Assistant Manager

Dominos Pizza
12.2009 - 01.2014
  • Prepared orders for customers
  • Processed sales and payments
  • Maintained accurate records of all transactions
  • Packaged merchandise and assisted customers in loading when needed
  • Addressed customer concerns and issued refunds
  • Assisted with inventory management activities
  • Made drop-offs to the bank for deposits
  • Helped stock shelves.

Supervisor

Burke’s Outlet
08.2012 - 12.2014
  • Processed sale payments
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Packaged merchandise and assisted customers in loading when needed
  • Assisted with inventory management activities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High School Diploma -

Morgan City High School
Morgan City, LA
05.2011

Medical Assistant Diploma - Medical Assisting & Phelbotomy

Blue Cliff College
Houma, LA
07.2014

Massage Therapy

Cortiva Institute - School of Massage Therapy
Arlington, TX
04.2022

Bachelor of Science - Anthropology

Southern New Hampshire University
Hooksett, NH
06.2025

Skills

  • Critical Thinking
  • Customer Consulting
  • Professional Telephone Demeanor
  • Active Listening
  • Clerical Support
  • Quality Control
  • Microsoft PowerPoint, Microsoft Word
  • Customer Data Confidentiality
  • Money Handling Abilities
  • Prioritization
  • Call Volume and Quality Metrics
  • Sales Report Generation

Timeline

Sales and Customer Service Associate

Massage Envy Spa
10.2022 - 05.2023

Massage Therapist

Cortiva Institute Clinic
01.2022 - 04.2022

Personnel Assistant

Everlywell Diagnostics
08.2020 - 10.2022

Clinical Lab Assistant

Creative Testing Solutions
01.2017 - 08.2020

Supervisor

Burke’s Outlet
08.2012 - 12.2014

Assistant Manager

Dominos Pizza
12.2009 - 01.2014

High School Diploma -

Morgan City High School

Medical Assistant Diploma - Medical Assisting & Phelbotomy

Blue Cliff College

Massage Therapy

Cortiva Institute - School of Massage Therapy

Bachelor of Science - Anthropology

Southern New Hampshire University

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Paris Nicholas-Davis