Paris Panier
St. Petersburg,FL
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
Kelly Services
Pinellas Park, FL
01.2022 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Compiled data and reviewed information for accuracy prior to input.
- Produced monthly reports using advanced Excel spreadsheet functions.
Supervisor (Part Time)
IBSG
St Petersburg, Fl
04.2007 - 04.2020
- Interviewed hundreds applicants, recommended individuals for hiring and evaluated staff performance.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Checked quality of work regularly through inspections and official assessments.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Handled varies customer complaints, resolved issues and adjusted policies to meet changing needs.
Billing Specialist
Spectrum Charter Communications
Petersburg, Fl
11.2017 - 06.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Input data into digital system for recordkeeping.
- Managed high-volume of inbound and outbound customer calls.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Member Service Specialist
Sams Club
Clearwater, Fl
10.2015 - 10.2017
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Reset store displays for special events and seasonal merchandise changes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Delivered functionality assistance via phone and online service platforms.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
Education
Associate of Science - Childcare Education
Hillsborough Community College
Tampa, FL06.2024
High School Diploma -
Gibbs High School
St. Petersburg, FL06.2006
Skills
- Experience in Leadership
- Efficient and Detail-Oriented
- MS Office
- Alphanumeric Entry
- POS Systems and Ordering Platforms
- Customer Service Support
- Help Desk Support
- Google Analytics
- Team Recruiting and Hiring
- Social Media Strategy
- Good Telephone Etiquette
- Development team trainings
Timeline
Data Entry Clerk
Kelly Services
01.2022 - 05.2022
Billing Specialist
Spectrum Charter Communications
11.2017 - 06.2018
Member Service Specialist
Sams Club
10.2015 - 10.2017
Supervisor (Part Time)
IBSG
04.2007 - 04.2020
Associate of Science - Childcare Education
Hillsborough Community College
High School Diploma -
Gibbs High School
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