Hardworking assistant, diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with a diligent and focused nature. Promotes learning at every age level, while fostering a sense of community.
Overview
2
2
years of professional experience
Work History
After School Soccer Program
Collegiate Skills
03.2024 - Current
Developed strong bonds with each child, creating a sense of security within the soccer program.
Maintained a safe environment for children by adhering to safety guidelines and protocols.
Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
Adapted quickly to the diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout tasks.
Partnered with parents to establish open communication lines, ensuring the continuity of care between home and childcare settings.
Observed individual behaviors closely to identify any potential developmental concerns or areas needing additional support.
Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Customer Service Representative
Wegmans Food Markets, Inc
02.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Director/Varsity Assistant Coach
Odyssey Charter Schools
01.2022 - 06.2022
Established individual goals and monitored player performance to support achievement.
Developed innovative drills for better technical skills, resulting in improved team performance.
Built positive, productive training environments fostering team unity and camaraderie.
Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Adopted soccer strategies and tactics to maximize team potential.
Engaged parents, players, and staff to maintain open, constructive communications.
Evaluated players' performance and provided constructive feedback to improve abilities.
Developed and led age- and ability-appropriate soccer training drills.
Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.
Teacher at handling parents , good communication skills ,art and craft knowledge , good teaching skills ,Teacher at handling parents , good communication skills ,art and craft knowledge , good teaching skills ,
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group