Paris Pope
Baltimore,MD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Pink Door Med Spa. Skilled in reservations coordination and guest relations, I excel in front desk management and conflict resolution, significantly boosting client retention. My approach combines strong organizational abilities with effective communication, driving results and optimizing the guest experience. Personable and energetic sales associate committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Spa Receptionist
Pink Door Med Spa
07.2023 - 01.2024
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
Restaurant Hostess
Bun'd Up
08.2022 - 07.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
No Degree - Engineering (Pre-Engineering)
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD05.2025
Skills
- Reservations Coordination
- Basic accounting
- Telephone support
- Guest Relations
- Strong Organization
- Front Desk Management
- Conflict Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Honor Roll Student
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Spa Receptionist
Pink Door Med Spa
07.2023 - 01.2024
Restaurant Hostess
Bun'd Up
08.2022 - 07.2023
No Degree - Engineering (Pre-Engineering)
Woodlawn High School Center For Pre-Eng. Res.
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