Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Paris Proctor

Hazel Green,AL

Summary

Detail-oriented and patient with extensive experience in medical services and a strong work ethic. Successfully managed patient-related accounts receivables at a large medical facility, achieving an impressive 85% repayment rate. Excellent communication skills and empathetic nature consistently lead to positive outcomes. Dedicated administrative professional well-versed in communication, team building, medical terminology, and scheduling. 5 years of relevant work experience contributing a detail-oriented approach and strong organizational skills. Thrives in handling multiple projects simultaneously with a high degree of accuracy. Known for dependability and positive attitude in managing multiple priorities. Willing to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure an entry-level Administration position to help achieve company goals. Skilled Patient Access Representative proficient in analyzing case files and databases to speed up inquiry response times and guide information through appropriate channels. Maintains highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts. Successful experience in fast-paced office settings as a dedicated administrative professional. Hardworking team player excelling in completing various clerical tasks with little to no supervision. Top-notch organizational skills, including preparing agendas, scheduling meetings, and providing customer assistance. Strong background in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Overview

13
13
years of professional experience

Work History

Administrative Support Assistant II

Madison County DHR
01.2024 - Current
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
  • Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Patient Access Representative

Huntsville Hospital Medical Mall
07.2018 - 01.2024
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Facilitated communication between patients and various departments and staff.

Shift leader

Veloce Indoor Speedway
06.2016 - 01.2018
  • Provides exceptional customer services
  • Ensures customer races run precisely, on time, and safely
  • Executes on the point-of-sale software to run the races
  • Maintains track cleanliness daily
  • Assists customers with questions and/or concerns both in person and over the phone.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Hostess and Server

Chill’s Grill & Bar
12.2011 - 05.2016
  • Provided exceptional service to all customers
  • Welcomed all customers in a cheerful manner and escorted customers to their designated table
  • Accepted various payment forms while utilizing an electronic cash register
  • Reconciled cash, checks, and credit receipts at the close of business hours daily
  • Managed in-person and telephone reservation bookings, guest inquiries, and customer service requests
  • Trained new employees on company service policies

Education

High School Diploma -

Virgil Grissom High School
Huntsville, AL
05.2014

Skills

  • Microsoft Office Suite: Word, Outlook, Excel, PowerPoint, and Access
  • Patient Registration
  • Medical Terminology
  • Customer Satisfaction
  • Demographics Information
  • Payment Processing
  • Diagnostic Codes
  • Till Counting
  • Electronic Health Records Systems
  • Team Leadership
  • Insurance Verification
  • Patient Health Information Access
  • Complaint Processing
  • Money Handling
  • Phone and Email Etiquette
  • Registration Coordination
  • Team Collaboration
  • Information Collection
  • Insurance Billing
  • Interpreting Physician Orders
  • 50 WPM Typing Speed
  • Registration Processing
  • Medical Services Administration
  • Appointment Confirmation
  • Patient Information Management
  • Multi-Line Telephone Systems

Additional Information

  • Refences available upon request

Timeline

Administrative Support Assistant II

Madison County DHR
01.2024 - Current

Patient Access Representative

Huntsville Hospital Medical Mall
07.2018 - 01.2024

Shift leader

Veloce Indoor Speedway
06.2016 - 01.2018

Hostess and Server

Chill’s Grill & Bar
12.2011 - 05.2016

High School Diploma -

Virgil Grissom High School
Paris Proctor