Paris Ramsey
Detroit,MI
Summary
Experienced in the hospitality industry, I bring exceptional customer service skills and hands-on experience to your company. Confident, energetic, and committed, I am determined to make a significant impact in this role. My previous employment, specifically the self-care guide journey, has helped me develop necessary strengths that align with the requirements of this position. Focused on effective communication and adept at handling customer issues and concerns, I ensure top-notch service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Model
Detroit Job Corps Center
01.2023 - Current
- Demonstrate honesty, integrity, and responsibility
- Develop healthy relationships with other staff and students and follow chain- of- command
- Also practice communication, multicultural awareness, career and personal planning, and independent living with over 40 young women and men
- Adapted quickly to changing environments for continued professionalism under pressure.
- Increased social media following, interacting daily with fans and sharing behind-the-scenes content.
Mentor
Detroit Job Corps Center
01.2023 - Current
- Engage students in conversation about confidentiality, responsibility, and proper workplace relationship
- Explain the process of decision-making and resulting consequences
- Observe student behavior and readily acknowledge tardiness, unsafe practices, or dishonesty
- Take measures to educate and address bad behaviors
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Orientation Support
Detroit Job Corps Center
01.2023 - Current
- Help new students understand the rules, expectations, and daily routines of campus life.
- Encourage Involvement: Inform new students about extracurricular activities, clubs, or campus events to encourage participation.
- Regularly check in with new students during their first few weeks to ensure they are adjusting well and provide any needed support.
- Set a Positive Example: Model good behavior by being friendly, approachable, and respectful to show new students how to succeed in the Job Corps environment.
Guard
Sterling Security
06.2017 - 07.2020
- Welcomed visitors by greeting in person or on the telephone
- Directed calls and visitors to correct department
- Routinely checked exit doors and fire alarms
- Monitored surveillance cameras of premises
- Logged visitor book and issued badges
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
Hostess/ To Go Specialist
Olive Garden
06.2017 - 03.2019
- Handled customers questions and concerns in a professional manner
- Greeted guests with a warm and friendly smile. Proceeded to show them to their booth or table, whichever preferred
- Provided the guest with a lunch and/ or dinner menu or gluten free nutrition menu
- Took reservations or modified existing reservations
- Assisted servers to their sections
- Locked or unlocked front doors for end and beginning of the day
Receptionist
Skyline Club
07.2016 - 02.2017
- Warmly and professionally greeted all staff, members, and guests
- Answered phones and transferred calls swiftly to the appropriate extensions
- Assisted in creating custom private events and menus
- Assisted service team in seating members and guests as needed
- Maintained lobby cleanliness and stocked hospitality station (coffee, sugar, milk, cream, cups, cookies, chips, and fruit)
- Coat check
- Printing, faxing, scan/ copying, and stapling for members and/ or supervisors
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Call Center Agent
Consumers Energy
- Answered inbound calls
- Put customers on payment plans
- Routed customers to the correct department
- Reconnected/ disconnected orders
- Notated/ reported power outages
- Documented customer complaints, issues, and comments in addition to actions being taken
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Education
Diploma -
Northwestern High
Detroit, MI06.2010
Associate of Science - Medical Terminology
Dorsey
Dearborn08.2014
Skills
- Effective team coordination
- Strategic decision making
- Effective troubleshooting
- Customer relations
- Strong patience
- Effective interpersonal communication
- Expertise in guest relations
- Effective complaint management
Certification
The Importance of interpersonal Skills
Issue Date: January 29, 2025
Timeline
Model
Detroit Job Corps Center
01.2023 - Current
Mentor
Detroit Job Corps Center
01.2023 - Current
Orientation Support
Detroit Job Corps Center
01.2023 - Current
Hostess/ To Go Specialist
Olive Garden
06.2017 - 03.2019
Guard
Sterling Security
06.2017 - 07.2020
Receptionist
Skyline Club
07.2016 - 02.2017
Call Center Agent
Consumers Energy
Diploma -
Northwestern High
Associate of Science - Medical Terminology
Dorsey
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