Paris Ramsey
Customer Service Representative
Detroit,MI
Summary
Brilliant hospitality background, customer service and hands-on experience. Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Uber Eats
Detroit, MI
03.2026 - Current
- Accepting Orders: Utilizing the app to accept delivery offers
- Pick-up: Drive to restaurants, or stores, identify oneself as an Uber Eats courier, and ensuring order accuracy, quantity, and quality
- Delivery: Transport orders using in-app navigation and adhering to delivery notes
- Customer Service: Provide professional, prompt, and friendly service
- Vehicle Maintenance: Ensuring the vehicle is clean and safe
Residential Advisor
Job Corps Center
Detroit, MI
08.2023 - 05.2025
- Demonstrated honesty, integrity, and responsibility.
- Developed healthy relationships.
- I followed the chain of command.
- Practiced, communication, multicultural awareness, career, and personal planning.
- Mentor: Engaged students in conversation about confidentiality, responsibility, and proper workplace relationships.
- Explained the process of decision-making and the resulting consequences.
- Monitor: Observed student behavior and readily acknowledge tardiness, unsafe practices, or dishonesty.
- Took measures to educate and address negative behaviors.
- Orientation Support: Help new students understand the rules, expectations, and daily routines of campus life.
- Encouraged involvement in extracurricular activities, clubs, or campus events.
- Regularly checked in with new students during their first few weeks to ensure they were adjusting well and provided support.
Unarmed Security Guard
Sterling Security
Southfield, MI
06.2017 - 07.2020
- Monitored access points to ensure safety and security of premises.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to incidents, maintaining order and safety protocols.
- Collaborated with law enforcement during emergency situations for effective resolution.
- Trained new security personnel on operational procedures and company policies.
- Developed incident reports detailing observations and actions taken during shifts.
- Assisted visitors/ guests with directions, answered questions and met requests.
- Verified everyone’s right to enter restricted areas and denied access to unauthorized people.
Receptionist
Skyline Club
Southfield, MI
07.2016 - 08.2017
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimized use of facilities.
- Handle incoming calls and inquiries professionally, directing them to appropriate staff.
- Printed, faxed, scanned/copied, and stapled for members and/or supervisors.
- Assisted in creating custom private events and menus.
Call Center Representative
Consumers Energy
Farmington Hills, MI
06.2013 - 08.2013
- Managed high volume inbound call, ensuring timely and accurate resolutions to customer inquiries.
- Handled escalated calls professionally, effectively resolving complex issues and always ensuring client satisfaction.
- Handled payment plans, and notated power outages.
Education
Diploma -
Northwestern High School
Detroit, MI 09.2006 - 06.2010
Skills
- Arts and Crafts
- Home Makeover
- Carpet install
- Tile floor install
- Curtain rod installs
- Wall knock outs
- Wallpaper
- Painting
- Motivational
- Crisis Management
- Client Transportation
Certification
- Certificate Of Completion, WIC Health - August 1, 2026
Timeline
Driver
Uber Eats
03.2026 - Current
Residential Advisor
Job Corps Center
08.2023 - 05.2025
Unarmed Security Guard
Sterling Security
06.2017 - 07.2020
Receptionist
Skyline Club
07.2016 - 08.2017
Call Center Representative
Consumers Energy
06.2013 - 08.2013
Diploma -
Northwestern High School
09.2006 - 06.2010