Paris Rex
San Antonio
Summary
Professional customer service representative with over 15 years of experience managing fast-paced, high-intensity environments. Strong leadership skills in the customer service industry, as well as in a classroom setting, excellent at positive redirection, a common understanding of human needs, and their differing personalities. Strives to have a better understanding of the population in order to do a better job, and enhance the situation positively. Exceptional interpersonal skills, adaptability, and ability to handle constructive criticism.
Overview
15
15
years of professional experience
Work History
Waitress Supervisor
Good Time Charlie's
San Antonio
03.2010 - Current
- Supervised daily operations of restaurant staff during busy service hours.
- Trained new waitstaff on menu items and customer service protocols.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Handled customer inquiries and resolved service issues promptly.
- Monitored compliance with health and safety regulations during service shifts.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Assisted bartenders when needed during peak hours or when short staffed.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Explained goals and expectations required of trainees.
Instructional Assistant
SAISD
San Antonio
08.2023 - 07.2025
- Assisted teachers in classroom management and instructional support.
- Prepared instructional materials and resources for student activities.
- Supported students with special needs in daily learning tasks.
- Monitored student progress and provided feedback to educators.
- Collaborated with staff to implement individualized education plans.
- Organized classroom materials and maintained a conducive learning environment.
- Participated in professional development workshops to enhance skills and knowledge.
- Provided classroom support throughout planned instruction and individual lessons.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Delivered instruction individually or in small groups with support from instructor.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Education
Associate of Arts - Social Work
St. Phillips
San Antonio, TX12-2023
Bachelor of Arts - Social Work
The University of Texas At San Antonio
San Antonio, TXSkills
- Customer service
- Staff training
- Conflict resolution
- Cash handling
- Health compliance
- Classroom management
- Instructional support
- Curriculum development
- Student engagement
- Teacher collaboration
- Effective communication
- Calm and patient demeanor
- Small group instruction
- Student inclusion
- Behavior management
- Student safety
- Reading and writing support
- Small group and individual assistance
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Team player attitude
- Hospitality and accommodation
- Patience and tolerance
- Engaging personality
Affiliations
- Attend crossfit class 4 times a week.
- An active mother in all four of my children's lives.
- Active volunteer at the school in my children's classrooms.
References
References available upon request.
Timeline
Instructional Assistant
SAISD
08.2023 - 07.2025
Waitress Supervisor
Good Time Charlie's
03.2010 - Current
Associate of Arts - Social Work
St. Phillips
Bachelor of Arts - Social Work
The University of Texas At San Antonio
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