Paris Richardson
Jacksonville,FL
Summary
Aspiring Claims Adjuster to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Processor
Catastrophe Management Solutions
2022.09 - 2023.07
- Received first notice of loss inbound calls.
- Made initial contact calls and and follow- up calls to insureds and contractors.
- Tracked claims process and compliance.
- Researched prior losses.
- Notified and updated agents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Data entry
- Reviewed files, records and other documents to obtain information to respond to requests.
Debris Monitor
Tetra Tech
2020.09 - 2022.09
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used appropriate terminology to accurately record incidents in system.
- Identified tasks to be completed and prioritized according to purpose, need and time restraints.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Apple
2018.09 - 2020.09
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer adjustments to maintain financial accounts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Alorica
2014.03 - 2018.09
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Criminal Justice
Coastal Alabama Community College
Bay Minette, AL2022-05
Skills
- Complaint Resolution
- Policy Investigations
- Problem Solving
- Time Management
- Insurance Policy Coverage Knowledge
- Customer Support
- File Documentation
- Strong Communication
- Computer Literacy
Certification
-
Florida- All Lines Adjuster
-
State Farm Auto
-
State Farm Property
-
NFIP Flood Certified
Timeline
Customer Service Processor
Catastrophe Management Solutions
2022.09 - 2023.07
Debris Monitor
Tetra Tech
2020.09 - 2022.09
Customer Service Representative
Apple
2018.09 - 2020.09
Customer Service Representative
Alorica
2014.03 - 2018.09
Associate of Arts - Criminal Justice
Coastal Alabama Community College
-
Florida- All Lines Adjuster
-
State Farm Auto
-
State Farm Property
-
NFIP Flood Certified
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