Paris Roberts
Cleveland ,OH
Summary
Dynamic professional with proven communication and conflict resolution skills. Extensive experience in managing diverse roles while ensuring safety and delivering exceptional customer service. Adaptability and attention to detail contribute to success in challenging environments.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Correctional Officer
Cuyahoga County Sheriff's Department
Cleveland, Ohio
11.2023 - Current
- Managed inmate behavior through effective communication and conflict resolution.
- Monitored surveillance systems to detect unusual activities and security breaches.
- Enforced prison rules while ensuring safety for inmates and staff.
- Conducted inspections of cells and random searches of common areas.
- Supervised inmate activities, including meals, recreation, and medical visits.
- Prepared detailed reports documenting daily operations at correctional facility.
- Assisted in training new Correctional Officers on safety protocols.
- Conducted headcounts to ensure accountability of all inmates.
Licensed Advanced Esthetician
Deka Lash
Lyndhurst, Ohio
08.2019 - 01.2024
- Guided clients in selection of colors, lengths, thicknesses, and curls for personalized lash extensions.
- Delivered exceptional customer service to foster a welcoming atmosphere.
- Adhered to strict sanitation and sterilization protocols per regulations and studio policies.
- Monitored inventory levels regularly to maintain adequate supply stock.
- Documented client visits, treatments performed, and product purchases for precise record-keeping.
Patient Observer / Medical Assistant
Enterprise Staffing / University Hospitals
Cleveland, Ohio
02.2014 - 01.2023
- Maintained safe and secure environment for patients.
- Provided emotional support through effective communication with patients.
- Assisted physicians by taking vital signs, gathering patient histories, and preparing patients for examinations.
- Educated patients on medications, procedures, and physician instructions.
- Ensured confidentiality of patient information in compliance with regulations.
- Monitored patient's vital signs, reporting any changes to medical
Insurance Claims Specialist
National General Insurance
Cleveland , OH
03.2017 - 03.2018
- Processed insurance claims efficiently using company software systems.
- Reviewed claim documents for accuracy and completeness.
- Communicated with clients to gather required information for claims.
- Provided excellent customer service to ensure client satisfaction during claims process.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Assistant Manager
Rainbow Shops
Cleveland , OH
02.2009 - 03.2016
- Monitored employee attendance records, timekeeping, and payroll information.
- Trained new staff on customer service standards and operational procedures.
- Coordinated visual merchandising to enhance store presentation.
- Oversaw cash handling, ensuring accuracy in financial transactions.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Collaborated with management to implement promotional strategies for sales growth.
- Provided guidance and support to junior staff on daily tasks and objectives.
- Completed opening, closing, and shift change functions to uphold operational standards.
Education
Advanced Esthetician -
Brown Aveda Institute
Mentor, OH09-2019
Medical Assistant Diploma -
Cleveland Institute of Dental-Medical Assistants
Lyndhurst, OH07-2012
High School Diploma -
Richmond Heights High School
Richmond Heights, OH06-2009
Skills
- Security enforcement and safety training
- Conflict resolution
- Customer service and satisfaction
- Active listening and interpersonal skills
- Adaptability and initiative
- Effective communication
- Attention to detail
- Critical thinking
Certification
Licensed Advanced Esthetician
References
References available upon request.
Timeline
Correctional Officer
Cuyahoga County Sheriff's Department
11.2023 - Current
Licensed Advanced Esthetician
Deka Lash
08.2019 - 01.2024
Insurance Claims Specialist
National General Insurance
03.2017 - 03.2018
Patient Observer / Medical Assistant
Enterprise Staffing / University Hospitals
02.2014 - 01.2023
Assistant Manager
Rainbow Shops
02.2009 - 03.2016
Advanced Esthetician -
Brown Aveda Institute
Medical Assistant Diploma -
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
Richmond Heights High School