Alayna Blaire Robertson
Houston,TX
Summary
To obtain a career that provides the path towards financial stability and the opportunity for continuous learning and advancement. Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities under any circumstances.
Overview
5
5
years of professional experience
Work History
Front Desk Club Staff
You Fit Health Club
New Orleans, LA
01.2015 - 01.2016
- Follow Phone Inquiry script perfectly at all times
- Present membership options properly
- Explain why Green is Our Color, the Express Circuit and why Youfit is unique to new clients
- Be in Proper uniform and dress attire at all times
- Participate in the cleanliness of the gym
- Properly close out the drawer with no deposit issues
- Work towards resolving customer services issues and provide a positive experience
- Follow all company policies; Accident reports, Company forms, billing changes, maintenance log, etc.
Front Desk Clerk / Customer Service Rep
Suburban Extended Stay Hotel
Avondale, LA
01.2014 - 01.2016
- Answer phones as an front desk agent to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when arriving at to front desk
- Schedule special services, such as spa treatments, when guests inquire
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department.
Collections Agent
Bank Of America
Houston, TX
07.2021 - 01.2022
- Directed day-to-day collections functions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Collected on past due accounts with average 12 months delinquency.
- Reached out to approximately 150 account holders daily.
- Maintained high volume of calls and met demands of busy and productive group.
- Collect on banking products such as mortgage,loans,credit card accounts, checking accounts as well as auto loans, personal loans,(HELCO)
- Understanding members needs and delivering unique personalized solution to each individual.
- Providing payment arrangements that may be negotiated to minimize any loss to organization
Front Desk Supervisor
Hilton Garden Inn Hotel
New Orleans, LA
06.2020 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Built talented team through hiring and training new associates.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
GED -
Delgado Community College
New Orleans, LA01.2018
Skills
- Multitasking and Prioritization
- Time Management
- Completing Insurance Forms
- Appointment Scheduling
- Clear Communication
- Account auditing
- Credit adjustments
- Collections processing
- Problem-solving
- Call center experience
working out
I enjoy working out because it gives me a piece of mind when needed.Keeps me in good health for daily life activities.
Timeline
Collections Agent
Bank Of America
07.2021 - 01.2022
Front Desk Supervisor
Hilton Garden Inn Hotel
06.2020 - 12.2021
Front Desk Club Staff
You Fit Health Club
01.2015 - 01.2016
Front Desk Clerk / Customer Service Rep
Suburban Extended Stay Hotel
01.2014 - 01.2016
GED -
Delgado Community College
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