Paris Sanders

• EPIC Cadence

• Managed patient registration processes, ensuring compliance with healthcare regulations and organizational policies.
• Streamlined data entry procedures, improving accuracy and reducing processing time for patient information.
• Coordinated communication between patients and healthcare providers, enhancing overall patient experience and satisfaction.
• Trained new staff on registration protocols and software systems, fostering a knowledgeable team environment.
• Implemented system enhancements to optimize patient flow and reduce wait times during peak hours.
• Gathered demographic and insurance information to register patients for medical appointments.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
• Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Scheduled 75+ daily appointments using computerized calendars.
• Ensured compliance with healthcare regulations, keeping abreast of changes in policies affecting patient registration.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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• Registered and verified patient records before triage with most up-to-date information.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Adhered to company policies and procedures while providing superior service.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Assisted in training new team members on customer service protocols and systems.

• Working very close with the Nephrologist, Physician and Medical Assistance, Nurse Practitioners and Register Nurse's scheduling and maneuvering physicians appointments to coordinate the care for their patients.
• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Gathering and collecting patient information from other facilities within the EPIC System. Scanning in referrals, insurance cards, collecting copays, checking patient in and out for appointments.
• Processing Records, making up Charts and gathering any last minute lab blood draws. Emailing or Faxing Physicians clinical notes to the patients referring Physicians, PCP or Specialty Physician.
• Provided a high level of customer service to all clients.
• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
• Managed patient scheduling and appointment coordination, ensuring optimal utilization of physician time.
• Maintained organized patient records using electronic health record systems, enhancing data accessibility and accuracy.

• Epic Cadence
• Coordinated insurance verification and eligibility checks to streamline patient access workflows.
• Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
• Greet and arrive patients on the second-floor lobby of Sargeant Health Internal Medicine. Verify and update demographic information using a 2-patient identifier.
• Processed payments received from patients according to established guidelines for proper accounting procedures.
• Assisting patients with ancillary appointments scheduled, helped patients fill out patient intake forms and entered Staff Messages to Nursing or Medical Assistant Staff.
• Taking up to 200 + calls in the Call Center, Checking in and out 175 + patients a day.
• Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
• Provided excellent customer service to patients and their families.
• Registered patients by obtaining necessary and accurate financial and demographic information.
• Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
• Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.

• Epic Optime
• Coordinated surgical schedules for multiple departments, enhancing operational efficiency and patient flow.
• Managed patient communications, ensuring timely updates regarding surgery preparations and post-operative care.
• Scheduling patient surgery cases and procedures in conjunction with Surgical Coordinator.
• Accurately entering procedure codes, diagnosis codes, patient demographic and insurance information into EPIC Software.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Carefully confirmed patient information by using a 2-patient identifier.
• Evaluating the accuracy of the procedure, surgery location, diagnoses and provider surgical orders internal and external.
• Maintained an accurate database of patients' medical histories and other pertinent information.
• Monitored changes in insurance policies that could affect the scheduling process.
• Managed multiple calendars for various providers in order to effectively schedule surgeries without conflicting dates or times.
• Collaborated with surgeons to determine appropriate dates for surgeries based on their availability.
• Coordinated with anesthesia groups to confirm scheduling for coverage.