Paris Shoulders
Tucson,AZ
Summary
I am currently looking for a full time position in The City Of Tucson Housing and Community Development department. That offers a greater challenge, increased benefits for family, and the opportunity to help the company advance efficiently and productively. Personable Housing Specials II is committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in the great City of Tucson. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housing Specialist 1
A&M Personnel : City Of Tucson
06.2023 - Current
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Contributed to team success by actively participating in staff meetings.
- Assisted applicants in filling out housing applications.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Maintained fair-housing-related information according to HIPAA standards.
- Worked with case managers in administering fair-housing intake.
- Engaged in Elite systems to help Housing Specialist II maintain and help with Participant Recertification for Section 8 and low income housing .
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
- Engaged in phone calls and emails to communicate with participants on required paperwork or actions
- Assisting with researching and running reports such as S8 Worksheet's and other required documents for participants to complete housing process
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
General Adminisration
A&M Personnel : City of Tucson
01.2023 - 05.2024
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined inspection processes, adopting innovative technologies for accurate documentation and reporting.
- Improved neighborhood aesthetics by addressing property maintenance violations and ensuring compliance
- Supported emergency response efforts as necessary during natural disasters or other crises situations, helping communities recover more rapidly from adverse events.
- Offered advice within compliance and assistance to customers, paying attention to special needs or wants pertained to Tucson communities.
- Learned and engaged is several city programs such as Navaline and Energov to create cases for in field inspectors.
- to the communities of Tucson.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Procurement Specialist
A&M Personnel / Aura
01.2023 - 11.2023
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
Server/Bartender
Bz’s Pizza Company
09.2021 - 12.2022
- Maintained a clean sanitary environment for patrons to dine and drink in
- Worked as a team member with other employees for private and catered parties showing customer service in private settings
- Used and learned Point Of Sales systems for food and beverage input and payments
- Made sure patrons had an amazing dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Caregiver
CJPS
03.2018 - 03.2018
- Assisted doctors, nurses, and behavioral health outpatient treatment teams by following patient individualized treatment plans
- Provided group sessions for patients to develop social and personal coping skills in a controlled environment
- Maintained and updated client electronic health records and documentation for accurate delivery of treatment plans and accomplishing patient oriented goals
- Provide a safe and supportive environment for patients and assisted in daily activities.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Behavioral Health Technician
La Frontera Center
10.2017 - 02.2018
- Assisted doctors, nurses, and behavioral health outpatient treatment teams by following patient individualized treatment plans
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
- Provided group sessions for patients to develop social and personal coping skills in a controlled environment
- Maintained and updated client electronic health records and documentation for accurate delivery of treatment plans and accomplishing patient oriented goals
- Provide a safe and supportive environment for patients and assisted in daily activities.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
Fifth Grade Teacher
Academy Adventures Midtown Charter School
04.2012 - 09.2017
- Worked with children that possessed physical, mental, and emotional disabilities
- These include autism, bi-polar, ADHD, and other mental illnesses
- One-on-one instruction and support through STEM/STEAM activities
- Creation and implementation of approved educational lesson plans
- Provided education for the English as a second language (ESL) students in accordance to the Board of Education English Language criteria
- Additional duties attendance at multiple professional development workshops and providing training to other professional educators
- Evaluation of student success and providing parent-teacher conferences for the support and success of the students in my care.
- Increased overall class participation by creating an inclusive environment that valued all students'' opinions and ideas.
- Taught students subject-specific material, learning strategies, and social skills.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Mentored new teachers on best practices for effective instruction and classroom management techniques.
Bartending Lead
Brunswick Bowling
10.2014 - 06.2016
- Provided customer service and care for patrons
- Schedule development for bartender employees
- Event planning and catering for bowling league events for guest lists of over 1400 individuals
- Inventory management, stock acquisition, and accountability in product advertisement.
Accounting Assistant
Steward Observatory
09.2009 - 06.2012
- Data record keeping and accounting
- Report distribution to various department heads for over 200 accounts for the college of science
- Front desk managerial duties and organization
- Conference fund collection and oversight.
Preschool Teacher
Outer Limits Preschool
07.2012 - 08.2010
- Development and implementation of curriculum
- Overseeing classroom sizes of up to 30 children
- Assisting low-income families with resources available in the community for child development
- Evaluation of child development and progress.
Property Verification and Branch Coordinator
Keller Williams - Southern Arizona
10.2008 - 08.2009
- Research for current housing information in regards to school zoning records, utility companies, housing zones, and flood zones
- Data organization and updates
- Coordination between various departments for project deadlines and requisitions.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Coordinated meetings between various departments at the branch level to address any operational challenges.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Remained calm and professional in stressful situations.
Education
Leadership through coaching employees - Early Childhood Education
Pima Community College
Tucson,AZBachelor of Arts - Psychology
University of Arizona
Tucson, United States05.2012
High School Diploma -
Cienega High School
Vail, AZ05.2006
Skills
- Social Services
- Case Management
- Fair Housing Regulations
- Tenant rights
- Affordable housing
- Section 8 Administration
- Affordable Housing Knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Microsoft Office
- Effective Communication
- Housing resources
- Training in Elite Housing Program
Certification
- CPR Certification
- Bartender License
- Teaching Certification
- Child Development Associate Certification
Timeline
Housing Specialist 1
A&M Personnel : City Of Tucson
06.2023 - Current
General Adminisration
A&M Personnel : City of Tucson
01.2023 - 05.2024
Procurement Specialist
A&M Personnel / Aura
01.2023 - 11.2023
Server/Bartender
Bz’s Pizza Company
09.2021 - 12.2022
Caregiver
CJPS
03.2018 - 03.2018
Behavioral Health Technician
La Frontera Center
10.2017 - 02.2018
Bartending Lead
Brunswick Bowling
10.2014 - 06.2016
Preschool Teacher
Outer Limits Preschool
07.2012 - 08.2010
Fifth Grade Teacher
Academy Adventures Midtown Charter School
04.2012 - 09.2017
Accounting Assistant
Steward Observatory
09.2009 - 06.2012
Property Verification and Branch Coordinator
Keller Williams - Southern Arizona
10.2008 - 08.2009
Leadership through coaching employees - Early Childhood Education
Pima Community College
Bachelor of Arts - Psychology
University of Arizona
High School Diploma -
Cienega High School
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