ROZALYN WALKER

Versatile and dynamic professional with a proven track record in roles ranging from Head Start Teacher at Gilmer ISD to Quality Control Technician at Dana Corp. Excelled in enhancing customer service and quality assurance, showcasing exceptional communication and problem-solving skills. Demonstrated leadership in training teams and improving operational standards, contributing to significant organizational achievements. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

903.504.3845

• Gilmer ISD (July 2023 - August 2024): Taught a Head Start Class, responsible for helping meet state requirements of education for 3- and 4-year-olds. Created a safe and inclusive learning environment, worked closely with parents and guardians.
• Customer Care Representative-Convergys (July 2012 - Present): Helped customers resolve issues with billing and equipment troubles. Offered savings and enhanced communications. Moved up to trainer and team lead.
• Renal Dialysis Technician at Davita Inc. (June 2010 - December 2011): Set up and operated hemodialysis machines, monitored patients, and trained new techs.
• Quality Control Technician at Dana Corp (September 2004 - May 2010): Conducted testing procedures, achieved quality assurance objectives, and trained new Quality Techs.
• Apheresis Tech at Stewart Regional Blood Center (April 1996 - September 2004): Performed venipuncture, operated blood cell separators, and conducted donor search and recruitment activities.
• Operator at AT&T Inc. (January 1992 - November 1995): Assisted callers with collect phone calls and long-distance inquiries. Learned telephone Spanish and received customer awards.