Paris Taylor
Saint Louis,MO
Summary
Highly motivated hard working professional driven by providing high quality work results
Overview
16
16
years of professional experience
Work History
Sr. Clinical Coordinator Admin
Optum Services
Maryland Heights, MO
06.2021 - Current
- Provides outreach to members via phone to engage members and discuss care plan including resources, questions or concerns related to care and ongoing education for the member throughout care/services as appropriate
- Coordinates as appropriate between the member/family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner
- Supports documenting and maintaining member records in accordance with state and regulatory requirements
- Serves as support on various member and providers inquires, requests, or concerns related to care plan
- Ability to identify needs and make referrals to community base organizations and Care Manager
- Provide education on benefits and resources available
- Complies with all policies and standards
Advocate For Me Representative
United Healthcare
Maryland Heights, MO
08.2017 - 06.2021
- Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options maximizing the value of their health plan benefits and choosing a quality care provider
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution
Customer Service Lead
Shane Co.
Saint Louis, Missouri
06.2014 - 08.2017
- Answering incoming calls assist customer shipment tracking, rates, pickups, proof of deliveries, eta ( estimated time arrival) on their shipment and answer any additional questions or concerns
- Analyzed performance metrics, identifying areas for improvement within the team operations
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
Jewelry Sales Manager
Walmart
Jefferson City, Missouri
01.2010 - 09.2012
- Conducted inventory management, optimizing stock levels to minimize shrinkage and meet demand
- Maintained high standards of cleanliness and organization within the store, creating a welcoming atmosphere for customers
- Optimized store layout by strategically placing top-selling items in prominent positions; regularly rotated merchandise displays to maintain visual interest and showcase new arrivals
Education
High School Diploma -
Forrest Park Saint Louis Community College
Saint Louis, Missouri08-2012
High School Diploma -
University City Senior High School
University City, MO05-2009
High School Diploma -
Lincoln University
Jefferson City, MO08-2009
Skills
Excellent oral and written communications skills -Analytical skills -Time management skills - Well organized-Multitasking- Flexible -Works well under pressure - Proficient in Microsoft Office- High Integrity
Timeline
Sr. Clinical Coordinator Admin
Optum Services
06.2021 - Current
Advocate For Me Representative
United Healthcare
08.2017 - 06.2021
Customer Service Lead
Shane Co.
06.2014 - 08.2017
Jewelry Sales Manager
Walmart
01.2010 - 09.2012
High School Diploma -
Forrest Park Saint Louis Community College
High School Diploma -
University City Senior High School
High School Diploma -
Lincoln University