Paris Tomey
Pensacola,FL
Summary
With over 12 years of experience in customer service, a decade in sales and over 8 years in a management role, I am a skilled leader with expertise in team collaboration, shift optimization, and customer satisfaction. I have orchestrated events driving a 25% increase in foot traffic and a 15% boost in sales within a year.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Whataburger
Pensacola, FL
02.2023 - 11.2024
- Fostered a collaborative team environment that improved overall efficiency and morale, leading to a significant boost in productivity and employee satisfaction
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Shift Supervisor
Starbucks
Lexington, KY
08.2017 - 02.2021
- Always had a disgruntled customer leave with a smile on their face and coming back for another visit!
- Worked first shift so opening duties cash handling, safe counts and making sure all sanitation is being met
- Coordinated opening shift operations, ensuring accurate cash handling and completing safe counts
- Created work schedules for staff while adhering to labor laws and budget constraints.
Sales Manager
ColorTyme Rent to Own
Lexington, KY
01.2015 - 11.2017
- Increased rental agreements by implementing targeted sales strategies and leveraging customer analytics, utilizing CRM tools to enhance client engagement and retention at ColorTyme Rent to Own, within the first year
- Spearheaded a comprehensive sales training program that elevated team members' closing rates resulting in a revenue surge and fostering a competitive edge in the rent-to-own market
- Orchestrated strategic partnerships with local suppliers, leading to a 30% increase in product variety and availability, thereby enhancing customer satisfaction and boosting overall sales revenue at ColorTyme Rent to Own
Sales Associate
Hustler Hollywood
Lexington, KY
04.2010 - 01.2012
- Coordinated a variety of promotional events, leveraging strong vendor relationships to secure exclusive deals, which enhanced customer satisfaction levels and contributed to an increase in repeat business
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
GED -
Lafayette High
Lexington, KY02.2009
Skills
- Cash Handling
- Client Engagement
- Closing Rates Improvement
- CRM Tools
- Customer Analytics
- Customer Engagement
- Customer Satisfaction
- Event Planning
- Foot Traffic Increase
- Health Inspection Scores Improvement
- Product Variety
- Promotional Campaigns
- Repeat Business Increase
- Revenue Surge
- Safe Counts
- Sales Boost
- Sales Revenue Boost
- Sales Strategies
- Sales Training
- Sanitation Protocols
- Strategic Partnerships
- Vendor Relationships
- Coaching
- Work planning
- Relationship building
- Staff training
- Shift scheduling
- Complex Problem-solving
- Teamwork and collaboration
- Sales expertise
- Risk management
- Overtime management
- Task delegation
- Leading team meetings
- Safety processes and procedures
- Evaluating employee work
- Attention to detail
- Employee training
- Goal setting
- Leadership
- Overseeing daily activities
- Flexible schedule
- Event planning
- Editing and proofreading
- E-commerce strategy
- Business correspondence
- Social media management
Pronouns
- She
- They
References
Blaine Black
859.806.9098
Starbucks - Shift Supervisor
Jennifer Reed
859.310.8203
Qdoba Mexican Eats. - Shift
Jimmie Cornett
502.343.7845
Walmart
Certification
Food Service, 03/01/23, 03/01/27, ServSafe
Timeline
Team Leader
Whataburger
02.2023 - 11.2024
Shift Supervisor
Starbucks
08.2017 - 02.2021
Sales Manager
ColorTyme Rent to Own
01.2015 - 11.2017
Sales Associate
Hustler Hollywood
04.2010 - 01.2012
GED -
Lafayette High