Paris Tucker
Katy
Summary
Dynamic Customer Service professional with a strong focus on team collaboration, data analysis, and time management. Successfully improved customer satisfaction scores by 23% and streamlined processes to reduce handling time by 18%, contributing to overall operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Aya Healthcare Temp Agency
Orange
01.2023 - Current
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
Healthcare Customer Service Representative
Reqroute
01.2024 - 07.2024
- Resolved healthcare customer inquiries, improving satisfaction scores by 23% through effective communication.
- Collaborated with team to streamline processes, reducing call handling time by 18%.
Customer Service Representative
Cigna Healthcare
08.2023 - 01.2024
- Resolved customer inquiries and issues, achieving high satisfaction ratings through effective communication.
Customer Service Sales Representative
Asurion
12.2022 - 08.2023
- Resolved customer inquiries, achieving 95% satisfaction rate, enhancing client trust and loyalty.
Patient Access Representative
Scribe America
01.2022 - 12.2022
- Leveraged CRM software for accurate data management, improving service quality and consistency.
- Processed insurance claims, improving approval rates and reducing denials - Analytical.
- Assisted in patient inquiries, providing clear information and enhancing patient satisfaction.
Education
Associate of Applied Science - Healthcare Management
Olive Harvey College
Chicago, IL07-2015
Skills
- Data Analysis
- Technical Support
- Conflict Resolution
- Time Management
- Team Collaboration
- Leadership Skills
- Project Management
- Product knowledge
- Billing support
- CRM software
- Technical assistance
- Call handling
- Customer retention
- Order fulfillment
- Inbound and outbound calling
- Payment processing
- Professional telephone demeanor
- Retail marketing
- Dispute resolution
- Microsoft PowerPoint
- Customer service
- Documentation
- Problem resolution
- Medical terminology
- Positive and professional
- Microsoft Excel
- Quality control
- Live chat support
- Paperwork processing
- Calendaring
- Administrative support
- Sales closing
- Active listening
- Multi-line telephone operations
Timeline
Healthcare Customer Service Representative
Reqroute
01.2024 - 07.2024
Customer Service Representative
Cigna Healthcare
08.2023 - 01.2024
Customer Service Representative
Aya Healthcare Temp Agency
01.2023 - Current
Customer Service Sales Representative
Asurion
12.2022 - 08.2023
Patient Access Representative
Scribe America
01.2022 - 12.2022
Associate of Applied Science - Healthcare Management
Olive Harvey College
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