Paris Turner
Muncie,IN
Summary
Listener with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. People-person who enjoys making others comfortable and content.
Overview
4
4
years of professional experience
Work History
CNA
Bethel Pointe Health And Rehabilitation
03.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 13+ residents under long-term care
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Hostess
Buffalo Wild Wings
04.2022 - 10.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phones promptly to record and confirm reservations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Cashier
Barking Cow
05.2021 - 10.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Team Member
Dairy Queen Grill & Chill
05.2020 - 03.2021
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Stayed informed of company and store updates from leadership.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Lifeguard
City of Muncie Indiana
05.2019 - 08.2019
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Observed sections of assigned water zone of responsibility.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Cleaned, brushed and vacuumed pool to keep clean.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Adhered strictly to emergency action plans.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
Education
Some College (No Degree) - General Studies
Ball State University
Muncie, INSkills
- Effective Customer Upselling
- Check Payment Processing
- Food Inspection
- Customer-Oriented
- Reliable and Trustworthy
- Active Listening and Communication
- Creative Problem Solving
- Team Player
- Time Management and Prioritization
- Warm and Welcoming
- Documentation Procedures Expertise
Timeline
CNA
Bethel Pointe Health And Rehabilitation
03.2023 - Current
Hostess
Buffalo Wild Wings
04.2022 - 10.2022
Cashier
Barking Cow
05.2021 - 10.2021
Team Member
Dairy Queen Grill & Chill
05.2020 - 03.2021
Lifeguard
City of Muncie Indiana
05.2019 - 08.2019
Some College (No Degree) - General Studies
Ball State University
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